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October 31, 2018 Service bulletin

Thumping/rubbing or grinding noise coming from the transmission

Ford technical service bulletin TSB 18-2328 for 2013-2016 Ford Fusion, 2013-2016 Lincoln MKZ and 2013-2016 Ford C-Max.

Bulletin number
TSB 18-2328
Component
Power train
Summary
Some 2013-2016 Fusion, MKZ and C-Max vehicles equipped with an HF35 transmission and built on or before 15-Aug-2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission. The noise may be present in all gear ranges including neutral when the vehicle is moving but will not be present when the vehicle is stationary or in park. Follow the Service Procedure steps to correct the condition.

Owners of these vehicles have filed 1,069 complaints in the transmission category.

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