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October 31, 2018 Service bulletin

When attempting to complete the STARLINK Telematics subscription process, an Error Code 202 and / or 204...

Subaru technical service bulletin 15-219-18R for 2019 Subaru Outback, 2019 Subaru Forester and 2019 Subaru Legacy and others.

Bulletin number
15-219-18R
Component
Electrical system
Summary
When attempting to complete the STARLINK Telematics subscription process, an Error Code 202 and / or 204 may occur preventing the process from completing successfully. These codes both relate to the multi-stage CommCheck process which introduces the Data Communications Module (DCM) to the AT&T cellular network the Telematics system operates on. The Telematics Service Provider (TSP) cannot communicate with the vehicle (DCM) until the CommCheck completes successfully.

Owners of these vehicles have filed 781 complaints in the electrical category.

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