Dealer Packet: January 23,2019 Lexus has expanded this Customer Support Program to include certain IS...

Bulletin number

ZLZ_Dealer Packe

Component

Electrical system: instrument cluster/panel

Summary

Dealer Packet: January 23,2019 Lexus has expanded this Customer Support Program to include certain IS 250/350 vehicles. Lexus has received reports indicating that a combination of high humidity, high temperatures, and light intensity may cause the surface of the dashboard (instrument panel) and/or certain interior trim panels in some of the subject vehicles to become cracked and/or sticky over time. The dashboard (instrument panel) and interior trim panels are covered by Lexus? New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever comes first). However, because we at Lexus care about each customer?s ownership experience, Lexus is now offering a voluntary Customer Support Program that applies to cracked and/or sticky dashboard (instrument panel) and/or certain interior trim panels of covered vehicles as a result of heat, humidity, and light intensity, regardless of whether the vehicle is out of warranty. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.

Owners of these vehicles have filed 47 complaints in the electrical category.