September 12, 2019 Service bulletin

Region Email: The Data Communication Module (DCM) in the subject vehicles are equipped with software to...

Lexus technical service bulletin KLG_Region Email for 2010-2017 Lexus ES350, 2011 Lexus RX and 2010-2017 Lexus RX350 and others.

Bulletin number: KLG_Region Email
Component: Electrical system
Summary: Region Email: The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if one of the system?s features is activated.

Owners of these vehicles have filed 137 complaints in the electrical category.

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