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November 15, 2019 Service bulletin

This bulletin provides troubleshooting steps to follow when diagnosing customer concerns involving...

Subaru technical service bulletin 15-230-18R for 2018-2019 Subaru Outback, 2019-2020 Subaru Forester and 2018-2019 Subaru Legacy and others.

Bulletin number
15-230-18R
Component
Equipment adaptive/mobility
Summary
This bulletin provides troubleshooting steps to follow when diagnosing customer concerns involving Bluetooth (BT) functionality. Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. Please apply the information captured in the checklist to the Harman Investigation Guide Questionnaire. If the concern you have is not listed, check the Service Manual “Infotainment (Diagnostics) - Diagnostics with Phenomena” section as a starting point.

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