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August 13, 2020 Service bulletin

TT: Some vehicles may display an error message that displays ?New software is not compatible with the system

Toyota technical service bulletin T-TT-0566-19 Rev for 2018 Toyota Camry and 2018 Toyota Sienna.

Bulletin number
T-TT-0566-19 Rev
Component
Electrical system: software
Summary
TT: Some vehicles may display an error message that displays ?New software is not compatible with the system. Contact your dealer.? after the Display Control Unit (DCU) or navigation Multimedia Extension Unit (MEU) is replaced if the Phase 3 (CarPlay) retrofit is not applied prior to replacement. Panasonic exchange MEU and DCU parts are now being shipped with Phase 3 software installed.

Owners of these vehicles have filed 75 complaints in the electrical category.

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