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September 22, 2020 Service bulletin

Mazda connect symptom troubleshooting (7TH generation vehicles).

Mazda technical service bulletin SA-027-20e for 2019-2021 Mazda MAZDA3, 2021 Mazda CX-5 and 2021 Mazda CX-9 and others.

Bulletin number
SA-027-20e
Component
Back over prevention
Summary
MAZDA CONNECT SYMPTOM TROUBLESHOOTING (7TH GENERATION VEHICLES). Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. Index: No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth device will not pair No. 7 Incorrect GPS position No. 8 Voice Recognition Does Not Work No. 9 Cannot Make a Hands-Free Call No. 10 Cannot Play Bluetooth Audio No. 11 How to Check Navi SD Card VIN Lock

Owners of these vehicles have filed 75 complaints in the driver assistance category.

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