Some 2020 Edge/Nautilus vehicles built on 12-Aug-2020 and through 22-Aug-2020 may exhibit a customer...
Ford technical service bulletin SSM 49266 for 2019-2020 Ford Edge and 2019-2020 Lincoln Nautilus.
- Bulletin number
- SSM 49266
- Component
- Electrical system
- Summary
- Some 2020 Edge/Nautilus vehicles built on 12-Aug-2020 and through 22-Aug-2020 may exhibit a customer concern of the FordPass or Lincoln Way mobile apps unable to connect to the vehicle. The customer may state that there is no activate button on the FordPass or Lincoln Way mobile app. This may be due to the telematics control unit (TCU) module. To correct the condition, reprogram the TCU using As-Built data. For claiming use causal component 14G087 and labor operations from Section 10 of the Service Labor Time Standards (SLTS) Manual.
Owners of these vehicles have filed 92 complaints in the electrical category.
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