Connected vehicle symptom troubleshooting: important note
Mazda technical service bulletin SA-031-20f for 2019-2021 Mazda MAZDA3, 2021 Mazda CX-5 and 2021 Mazda CX-9 and others.
- Bulletin number
- SA-031-20f
- Component
- Electrical system
- Summary
- CONNECTED VEHICLE SYMPTOM TROUBLESHOOTING: IMPORTANT NOTE: Some 2020 Mazda3 vehicles may have incorrect infotainment software version 10042 installed. The incorrect software will cause MyMazda App Connected Vehicle enrollment errors. Go to SSPC1. Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment (and Software Update Error message on 2020 Mazda3 only). Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF
Owners of these vehicles have filed 56 complaints in the electrical category.
Vehicles covered
- Mazda MAZDA3 2019-2021 201920202021
- Mazda CX-5 2021 2021
- Mazda CX-9 2021 2021
- Mazda CX-30 2020-2021 20202021
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