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January 13, 2021 Service bulletin

Some 2020-2021 Explorer/Aviator vehicles equipped with 3rd row power seats may exhibit inoperative 3rd row...

Ford technical service bulletin SSM 49438 for 2020-2021 Ford Explorer and 2020-2021 Lincoln Aviator.

Bulletin number
SSM 49438
Component
Electrical system: software
Summary
Some 2020-2021 Explorer/Aviator vehicles equipped with 3rd row power seats may exhibit inoperative 3rd row power seat folding with diagnostic trouble codes (DTCs) B1231:54 and/or B1232:54 stored in the power fold seat module (SCMJ). This may be due to the software in the SCMJ. To correct the condition, connect a battery charger and reprogram the SCMJ using the latest software level of the appropriate Ford diagnostic scan tool. Then open the liftgate, and perform the SCMJ - Power Fold Seat Module (SCMJ) Learn Seat Procedure. For claiming, use causal part 14F042 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

Owners of these vehicles have filed 288 complaints in the electrical category.

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