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January 22, 2021 Service bulletin

Symptom of the climate control features missing on the touchscreen after updating the SYNC software

Ford technical service bulletin SSM 49486 for 2019 Ford Fusion, 2019 Ford Ranger and 2019 Ford Fusion Hybrid and others.

Bulletin number
SSM 49486
Component
Equipment
Summary
Some 2019 Ranger and Fusion vehicles may exhibit a symptom of the climate control features missing on the touchscreen after updating the SYNC software. To correct this condition, reflash the SYNC module with the latest software using the appropriate Ford diagnostic scan tool and Workshop Manual, Section 415-00 > General Procedures > SYNC Module Programming. For claiming, use causal part 14G371 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

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