2019 Ford Fusion Energi problems

Filed Oct 7, 2026 · Electrical · TN

the federal safety agency Office of Defects Investigation / Vehicle Safety Hotline 1200 New Jersey Avenue SE West Building Washington, DC 20590 RE: VEHICLE SAFETY COMPLAINT 2019 Ford Fusion Hybrid Ford Recall 23S33 / the federal safety agency Recall 23V440/June 16, 2023 To Whom It May Concern: I am submitting this correspondence to formally document a potentially serious safety concern involving my 2019 Ford Fusion Hybrid, which is subject to Ford Recall 23S33 / the federal safety agency Recall 23V440. I have made multiple attempts to have the outstanding recall completed through AutoNation Ford Wolfchase, located at 7925 Stage Road, Bartlett, Tennessee 38133. During previous attempts to schedule the recall repair, I was advised that parts would need to be ordered and that the dealership might need to retain my vehicle for more than two weeks. I was told I would be contacted when the required parts became available. However, I did not receive the promised notification that the parts had arrived or that the repair could be completed. During this period, my vehicle displayed an “Extreme Overheated” warning during normal operation. I reported this condition to the dealership. On [XXX], I brought the vehicle to AutoNation Ford Wolfchase after experiencing an additional serious condition involving the 12-volt battery and an extremely strong sulfur/rotten-egg odor. The odor was severe enough to be readily noticed by dealership personnel and mechanics when the vehicle arrived. Their reaction to the odor caused me additional concern about whether the vehicle had been safe to operate. I am concerned that I was operating a vehicle with an unresolved safety recall while simultaneously experiencing overheating warnings and, ultimately, an abnormal battery/charging condition accompanied by a severe sulfur odor. I understand that a technical inspection is necessary to establish whether these conditions were caused by or related to Recall 23S33/23V440 I have mailed out a certified letter INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATI

Filed Sep 2, 2026 · Electrical, Transmission · CA

Charge circuit condition indicator light this is defective electrical system that left not corrected there is a possibility of an electrical fire. Three indicator lights units have been installed on this vehicle, a 2019 ford fusion energi ( known as a plug in hybrid) all three indicator charge level lights have burn out within a warranty period of operation and ford will not acknowledge faulty hardware have been installed in this and other vehicles’. Ford refuses to acknowledge warranty replacement or quality issues with this device. This is a plug in hybrid system using a high voltage battery.

Filed Jul 15, 2025 · Electrical · NY

The contact owns a 2019 Ford Fusion Energi. The contact received notification of the federal safety agency Campaign Number: 23V44000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the vehicle was taken to the dealer where it was confirmed that the HV battery needed to be replaced. The contact was informed that the HV battery was ordered on June 6,2025. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact was informed that parts were on back order and there was no delivery date available. The contact had not experienced a failure. Parts distribution disconnect.

Filed Mar 16, 2025 · Fuel system · MO

re. recall 23V‑440 Issued June 2023 as of March 2025 (one year and 9 months later), on remedy. they now claim one will be available 3Q25, but they also estimated a fix 3Q24. this is an UNACCEPTABLE amount of time to not have a fix and have a formal recommendation not to charge the vehicle.

Filed Feb 12, 2025 · Electrical · WI

The contact owns a 2019 Ford Fusion Energi. The contact received notification of the federal safety agency Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Filed Jan 30, 2025 · Electrical, Engine · 30,000 miles · TN

The contact owns a 2019 Ford Fusion Energi. The contact stated that the battery was inoperable. The contact was unable to use the rapid charger. The contact was unable to charge the vehicle. The contact stated that the heated seats were inoperable. The check engine warning light was illuminated. The contact was concerned about using the vehicle. The contact received notification of the federal safety agency Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The dealer informed the contact not to use the rapid charger. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 30,000. Parts distribution disconnect.

Filed Jan 24, 2025 · Visibility · TN

Window tint on passenger back side window and rear window is so bad that it impairs viewing

Filed Jan 16, 2025 · Electrical · FL

See attached document for complaint

Filed Jan 7, 2025 · Electrical · GA

The contact owns a 2019 Ford Fusion. The contact received notification of the federal safety agency Campaign Number: 23V440000 (ELECTRICAL SYSTEM) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Filed Dec 17, 2024 · Electrical · FL · fire

1. What component or system failed or malfunctioned, and is it available for inspection upon request? Answer: The Hybrid system/battery caught fire. The vehicle is with the Insurance company Allstate, I believe should be available for inspection upon request. 2. How was your safety or the safety of others put at risk? Answer: The vehicle caught fire after just dropping my kid in to his school, the school has to be evacuated as the vehicle burned near the building. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Answer: There is an existing recall "Phev battery cell degragation" from Ford. Here is the Campaign/the federal safety agency#: 23S33/23V440 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Answer: The Fire Marshall and the Police was present and we had Police report(case num: [XXX]) and Fire Marshall report(case num: [XXX]) 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Answer: I did notice an unusual behavior, like minutes before the fire the AC fan suddenly turned up blowing a non cold air, I attempted to turn off the vehicle 2 or 3 times until the fan and the vehicle completely turned off. I turned it back on to have AC again and it was good, after like less than 5 minutes I turned off the vehicle to get out of the car with my kid to drop him in his school. Minutes after I returned to the car, there was already smoke, had to call 911 after that. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)