I am filing a complaint regarding Ford Safety Recall 23S33 (the federal safety agency Campaign 23V440) for my 2020 Ford Fusion Energi. I brought my freshly purchased vehicle to my local authorized dealer, Sheehy Ford, to fix the high-voltage battery replacement recall. The dealership told me they had to order the part before they could schedule the repair. They have since stated that Ford corporate is experiencing low stock and is not allocating the necessary remedy parts to the dealer network, and referred me to call Ford corporate. Purchased this vehicle on 21 March 2026; took it to dealer to get the recall fixed on 23 March. Dealer said it would be delayed due to the recall being started in [XXX] (where the vehicle was shipped from via carmax, and sold to me in [XXX]). After a month, the dealer opened a case with Ford corporate (XXX). I called to check status, was put on hold for 20 minutes, then transferred, and was then disconnected. It has been 4 months since I took it in to get the recall repaired. The manufacturer is failing to provide a timely safety remedy as required by federal law, leaving me to drive a vehicle with a documented risk of fire and sudden loss of motive power. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The worst 2020 Ford Fusion Energi problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
- Electrical38
- Engine4
- Acceleration1
- Brakes1
- Fuel system1
Problems by type
Tap a problem to see which part fails, at what mileage and in which other years.
- Electrical38
- Engine4
- Acceleration1
- Brakes1
- Fuel system1
- Wheels1
Recalls
No recalls on record for this model year.
Defect investigations
Pedestrian alert sounds
the federal safety agency received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, the federal safety agency opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified the federal safety agency he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by the federal safety agency regarding the subject matter of the petition.
DP22005
Technical service bulletins for the 2020 Ford Fusion Energi 57
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
- Various vehicles have had pinpoint tests, guided routines and the Warranty and Policy Manual...
- For 2015-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an...
- Inaccurate notification in the FordPass®/LincolnWay® app indicating Vehicle Has Entered Deep Sleep Mode
- Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect,...
- In various 2017-2023 Ford and Lincoln vehicles, customers may receive a message in the FordPass or...
- Inaccurate notification in the FordPass®/LincolnWay® app indicating Vehicle Has Entered Deep Sleep Mode
- The Service Awareness Newsletter is an informal communication that contains information that may not be...
- Certain 2014-2020 Model Year Multiple Vehicle Lines 3G Telematics Control Unit to 4G Upgrade Kit REASON...
- Some 2014-2020 Fusion and 2017-2019 Escape vehicles may be equipped with a 1.5L Ecoboost engine that uses...
- No start condition with diagnostic trouble codes (DTCs) P0B3B, P0B40, P0B45, P0B4A, P0B4F, P0B54, P0B59,...
What 2020 Ford Fusion Energi owners say
Most recent owner complaints, unedited.
Please see attachment
The contact owns a 2020 Ford Fusion. The contact received notification of the federal safety agency Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2020 Ford Fusion Hybrid. The contact was unable to charge the vehicle. There were no warning lights illuminated. The contact received notification of the federal safety agency Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called another local dealer, Ford of Smithtown (440 Middle Country Rd., St. James, NY 11780). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer offered a buyback. The failure mileage was approximately 45,541. Parts distribution disconnect.
The contact owns a 2020 Ford Fusion Energi. The contact received notification of the federal safety agency Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2020 Ford Fusion. The contact received notification of the federal safety agency Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The center console display unit acts as though "ghost fingers" (internet term) are continuously exercising the display, since at least December 2023. If on climate, it will turn the climate controls on and off, and if on phone, it will attempt to delete phone contacts. The only screen that is safe to leave the display at, is navigation, so that it continually flickers and moves the map around the state, country and world. I cannot turn off the steering heater, or change climate direction to vent or floor without accessing the climate screen while driving. I have had to unpair my phone, and so 911-assist is no longer available. Periodically while driving, the screen will switch over to climate controls, and then I have to switch it back, pressing navigation multiple times until it responds, while driving. These actions make driving the vehicle UNSAFE. The dealer acknowledged an internal bulletin in January, that said a software update was needed to address this known issue, but none was available. They have been unwilling to provide any of that in writing. Please contact me for a 165Mb video of the the screen, which includes my attempts to access screen functions.
The contact owns a 2020 Ford Fusion. The contact received notification of the federal safety agency Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
I am aware of the recall on the ford fusion plug in hybrid and for that reason I do not plug it in. We are supposed to use this as a regular hybrid until the fix comes out. That said, my car turns off randomly in traffic. All the warning lights turn on and the car fully shuts down and has to restart. This happens without warning, while in traffic. Last week it happened 3 times on one single drive home from picking up the kids from school. This is not supposed to happen if we aren’t plugging it in, but it’s happening and ford said they think it’s related to the recall (they’re holding on to it for the next five days and I’m on my own for car rental fees). Totally unsafe to just stop working in traffic, even when not using EV mode. This is going to hurt someone.
The contact owns a 2020 Ford Fusion Energi. The contact received notification of the federal safety agency Campaign Number: 23V440000 (Electric System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Compare the 2020 Ford Fusion Energi
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Questions about the 2020 Ford Fusion Energi
Is the 2020 Ford Fusion Energi reliable?
Owners have filed 43 complaints about the 2020 Ford Fusion Energi, 1.7 times a typical Fusion Energi model year.
What is the 2020 Ford Fusion Energi year score?
The 2020 Ford Fusion Energi scores 57 out of 100 (below average). The score compares it with the other model years of the Ford Fusion Energi: 75 is a typical year, 50 means twice the usual complaints, and serious complaints and recalls lower it.
What is the most common problem with the 2020 Ford Fusion Energi?
Electrical system, with 38 complaints. Next is engine (4).
How many recalls does the 2020 Ford Fusion Energi have?
No recalls on record.
What year does the Ford Fusion Energi have the most electrical problems?
The Ford Fusion Energi model years with the most electrical complaints are 2019 (104 complaints), 2020 (38 complaints) and 2015 (10 complaints).
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