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February 15, 2021 Service bulletin

Chatter/shudder during low speed turning events due to fluid contamination

Ford technical service bulletin SSM 49571 for 2020-2021 Ford Escape, 2019-2021 Ford Edge and 2019-2020 Lincoln MKX and others.

Bulletin number
SSM 49571
Component
Power train
Summary
Some 2019-2021 Edge/Nautilus, 2020-2021 Escape/Corsair, 2021 Bronco Sport vehicles equipped with all wheel drive (AWD) may exhibit chatter/shudder during low speed turning events due to fluid contamination. Drain and refill the rear drive unit (RDU), refer to Workshop Manual Section (WSM) 205-02. Drive for 8 km (5 miles) in stop and go conditions with right and left turns and re-evaluate. If the issue is still present, continue with WSM diagnostics. For claiming, use base (4000) causal part.

Owners of these vehicles have filed 1,245 complaints in the transmission category.

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