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March 26, 2021 Service bulletin

Trailer Disconnected message in the instrument panel cluster (IPC). This may be due to the As-Built...

Ford technical service bulletin SSM 49697 for 2020-2021 Ford Edge and 2020-2021 Lincoln Nautilus.

Bulletin number
SSM 49697
Component
Electrical system
Summary
Some 2020-2021 Edge/Nautilus vehicles may exhibit a Trailer Disconnected message in the instrument panel cluster (IPC). This may be due to the As-Built configuration in the trailer control module (TRM). To correct the condition, update the As-Built data of the TRM. For claiming, use causal part 19H332 and applicable labor times found in Section 10 of the Service Labor Time Standards (SLTS) Manual.

Owners of these vehicles have filed 45 complaints in the electrical category.

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