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August 6, 2014 Service bulletin

Service information

Infiniti technical service bulletin ITB14038 for 2014-2015 Infiniti Q50 and 2014-2015 Infiniti Q50 Hybrid.

Bulletin number
ITB14038
Component
Electrical system: body control module/bcm
Summary
SERVICE INFORMATION When replacing a BCM for any reason and the original BCM?s configuration cannot be accessed with CONSULT-III plus (C-III plus), the new BCM must be manually configured. Configuration settings are not "spelled out" in C-III plus. For example, under Intelligent Key Type the designation "0" is used in place of "without I-KEY". Currently, the Electronic Service Manual (ESM) does not have a definition chart. The ESM will be updated with this information. Updated ESMs will be distributed to the field as quickly as possible. Until the updated ESMs are made available, please use the chart on the next page to assist in performing a manual configuration on the applied vehicles listed above. See this bulletin for further detail.

Owners of these vehicles have filed 64 complaints in the electrical category.

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