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September 24, 2015 Service bulletin

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Infiniti technical service bulletin ITB11042D for 2014-2015 Infiniti QX60, 2011-2013 Infiniti QX56 and 2011-2013 Infiniti G37 and others.

Bulletin number
ITB11042D
Component
Electrical system
Summary
IF YOU CONFIRM The customer states HomeLink will not operate or has improper operation. ACTIONS 1. To significantly reduce unnecessary repairs, make sure: a. The vehicle is not in "Transit Mode" (if equipped). - Not in Transit Mode: With the turn signal switch is in the OFF (center) position, turn the ignition from OFF to ON. If the turn signal indicators stay OFF (do not illuminate), the vehicle is not in Transit Mode. b. The "Extended Storage Switch" (if equipped) is in the "Customer Delivery" position (pushed in). - The Extended Storage Switch is located on the fuse block that is located in the interior of the vehicle. 2. Confirm the customer is familiar with the HomeLink programming procedure located in the vehicle?s owner?s manual. 3. Test HomeLink operation with special tool HomeLink Transmitter Tester J-41540. See this bulletin for further detail.

Owners of these vehicles have filed 143 complaints in the electrical category.

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