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May 3, 2021 Service bulletin

Some 2019-2021 Edge/Nautilus vehicles equipped with all wheel drive (AWD) may exhibit a noise from the...

Ford technical service bulletin SSM 49770 for 2019-2021 Ford Edge, 2007, 2019-2020 Lincoln MKX and 2019-2021 Lincoln Nautilus.

Bulletin number
SSM 49770
Component
Power train
Summary
Some 2019-2021 Edge/Nautilus vehicles equipped with all wheel drive (AWD) may exhibit a noise from the rear of the vehicle while approaching the vehicle or prior to starting engine, which is associated with rear drive unit (RDU) actuator learning process. Update the driveline control module (DLCM) calibration to minimize the noise. If no other concerns or symptoms are present, further diagnosis or repairs are not recommended. For claiming, use causal part 4000 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

Owners of these vehicles have filed 785 complaints in the transmission category.

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