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June 8, 2021 Service bulletin

Lack of heat from the passenger side of the vehicle when using the climate control

Ford technical service bulletin SSM 49868 for 2020-2021 Ford Explorer.

Bulletin number
SSM 49868
Component
Equipment
Summary
Some 2020-2021 Explorer vehicles may exhibit a lack of heat from the passenger side of the vehicle when using the climate control. When diagnosing for insufficient, erratic or no heat from passenger side floor vents, first perform pinpoint test (PPT) K.

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