Various 2012-2015 vehicles equipped with a 3G modem may experience a lack of 3G modem performance
Ford technical service bulletin SSM 50258 for 2012-2013 Ford Fusion, 2012-2015 Ford Focus and 2013 Ford Fusion Hybrid and others.
- Bulletin number
- SSM 50258
- Component
- Unknown or other
- Summary
- Various 2012-2015 vehicles equipped with a 3G modem may experience a lack of 3G modem performance. This may be due to the 3G cellular service functionality being decommissioned starting August 2021 and through March 2022. As the 3G cellular service is decommissioned, vehicles equipped with the 3G telematics control unit (TCU) will lose MyFord Mobile and MyLincoln Mobile app functionality/connectivity. Repair or Replacement of the TCU should no longer be performed using existing service stock. Replacement of the 3G TCU for this concern will result in programming concerns and repairs should not be performed.
Vehicles covered
- Ford Fusion 2012-2013 20122013
- Ford Focus 2012-2015 2012201320142015
- Ford Fusion Hybrid 2013 2013
- Ford C-Max 2013 2013
- Ford Fusion Energi 2013 2013
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