Inoperative power liftgate when using intelligent access (IA) features such as the hands free liftgate or...

Bulletin number

SSM 50810

Component

Structure: body: hatchback/liftgate

Summary

Some 2020-2022 Explorer/Aviator vehicles may exhibit an inoperative power liftgate when using intelligent access (IA) features such as the hands free liftgate or when using the outside control button on the liftgate handle when the doors are locked. This may be due to a poor wiring connection at connector C4332 for the rear keyless entry antenna. If these symptoms are present, inspect C4332 (below the liftgate striker) for a poor connection, loose terminals, or improper pin-fit.

Owners of these vehicles have filed 105 complaints in the body category.