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September 28, 2022 Service bulletin

MyMazda App not communicating to the vehicle properly which may result in the condition monitor...

Mazda technical service bulletin 09-030-22a for 2021-2022 Mazda MAZDA3, 2021-2022 Mazda CX-5 and 2021-2022 Mazda CX-9 and others.

Bulletin number
09-030-22a
Component
Electrical system
Summary
Some vehicles may experience the MyMazda App not communicating to the vehicle properly which may result in the condition monitor information is not refreshed or remote door lock/unlock not functioning. This is caused by a failure in communication between the telematics communication unit and the MyMazda App. To correct this issue, the control software of the telematics communication unit has been modified.

Owners of these vehicles have filed 65 complaints in the electrical category.

Vehicles covered

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