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December 13, 2022 Service bulletin

Some customers may complain about any of the following: Infotainment Center Display does not provide the...

Mazda technical service bulletin SA-017-22d for 2019-2023 Mazda MAZDA3, 2021-2023 Mazda CX-5 and 2021-2023 Mazda CX-9 and others.

Bulletin number
SA-017-22d
Component
Electrical system
Summary
Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Remote function(s) inoperative. - Engine Start / Stop - Door Lock / Unlock - Lights ON / OFF MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Confirm the customer's phone and vehicle have good to strong reception during the concern as shown in the table below. If the reception is weak, move the vehicle to a location where the reception is good to strong as shown in the table, then try to get the Authorization Code and/or operate the remote functions before proceeding to the Repair Procedure if there is still an issue. If the reception is good to strong, proceed to the Repair Procedure

Owners of these vehicles have filed 100 complaints in the electrical category.

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