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October 7, 2011 Service bulletin

Replacement RNS 510 radio/navigation units may be shipped in transportation safeguard mode and therefore...

Volkswagen technical service bulletin TT911117 for 2009-2013 Volkswagen Jetta, 2009-2013 Volkswagen Passat and 2009-2013 Volkswagen Tiguan and others.

Bulletin number
TT911117
Component
Electrical system
Summary
Replacement RNS 510 radio/navigation units may be shipped in transportation safeguard mode and therefore will have no sound output. In order to switch the unit out of this mode, hold down the forward seek button, the back seek button, and the music button at the same time until the unit shuts down. Once the unit is powered back ?ON? the safeguard mode will be deactivated.

Owners of these vehicles have filed 1,354 complaints in the electrical category.

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