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September 20, 2023 Service bulletin

Harshness and/or vibration felt through the seat, steering wheel and/or center console at 25-50 mph (40-80...

Ford technical service bulletin TSB 23-2072 for 2020-2023 Ford Explorer and 2020-2023 Lincoln Aviator.

Bulletin number
TSB 23-2072
Component
Power train
Summary
Some 2020-2023 Explorer/Aviator all-wheel drive (AWD) vehicles with a hybrid powertrain may experience a harshness and/or vibration felt through the seat, steering wheel and/or center console at 25-50 mph (40-80 km/h). This may be due to constant velocity (CV) joint instability at dynamic angles close to zero. To correct the condition, follow the Service Procedure to install a driveline shim.

Owners of these vehicles have filed 738 complaints in the transmission category.

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