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November 14, 2023 Service bulletin

Noise/vibration/chatter/shudder/grind/bind from the rear of the vehicle during low speed turning events

Ford technical service bulletin SSM 52064 for 2019-2021 Ford Edge, 2007, 2019-2020 Lincoln MKX and 2019-2021 Lincoln Nautilus.

Bulletin number
SSM 52064
Component
Power train: transfer case (4-wheel drive)
Summary
Some 2019-2021 Edge/Nautilus vehicles equipped with all-wheel drive (AWD) may exhibit a noise/vibration/chatter/shudder/grind/bind from the rear of the vehicle during low speed turning events. To correct the condition, reprogram the AWD module using the latest software level of the appropriate Ford diagnostic scan tool. For claiming use casual part RECAL and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.

Owners of these vehicles have filed 787 complaints in the transmission category.

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