NOTE: Before proceeding, perform MGSS Vehicle Inquiry (MGSS -> Other Applications -> Warranty Veh. Inq. ->...

Bulletin number

SA-007-24

Component

Service brakes, hydraulic

Summary

NOTE: Before proceeding, perform MGSS Vehicle Inquiry (MGSS -> Other Applications -> Warranty Veh. Inq. -> RECALLS / SPECIAL SERVICE PROGRAMS -> Status) and check for Open campaigns. If any of the following campaigns are open, complete the campaign before proceeding with this service information. SSPC5 - 2019-2021 MAZDA3 AND 2020-2021 CX-30 - CONTROL UNITS REPROGRAMMING 4219L - 2019MY MAZDA3 SUDDEN DECELERATION FROM FALSE BRAKE ACTIVATION 2024 CX-90 with VINS lower than JM2KK 151673 (produced before November 25, 2023), VCM software update available using TSB 15-001/24. DESCRIPTION This information will give you the necessary knowledge to respond to customers concerns of Smart Brake Support (SBS) unintended braking. By educating the customer on the system operation, it should reduce their anxiety or distrust of the vehicle. IMPORTANT: Humans recognize an object with their eyes and decide whether or not to apply the brakes using their brain. The vehicle recognizes objects using the Forward Sensing Camera (FSC) and Front Radar sensor (FR), to determine brake application. Therefore, drivers may feel that the operation does not match the human feeling.

Owners of these vehicles have filed 95 complaints in the brakes category.