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April 25, 2024 Service bulletin

Some 2020-2022 Explorer vehicles may exhibit keyless entry keypad inoperative and/or does not illuminate...

Ford technical service bulletin SSM 52484 for 2020-2022 Ford Explorer.

Bulletin number
SSM 52484
Component
Unknown or other
Summary
Some 2020-2022 Explorer vehicles may exhibit keyless entry keypad inoperative and/or does not illuminate when any keypad button is pressed following ignition off timeout period with no diagnostic trouble codes (DTCs) in the body control module (BCM). This may be due to network wake up signal processing. To correct this condition, reprogram the BCM using the latest software level of the Ford Diagnosis and Repair System (FDRS) located under the SW Updates tab. Do not replace the keyless entry keypad. For claiming, use causal part 7820555 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

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