Some 2025 Expedition/Navigator vehicles may exhibit a symptom where the 2nd row seat does not return to...

Bulletin number

SSM 54355

Component

Seats

Summary

Some 2025 Expedition/Navigator vehicles may exhibit a symptom where the 2nd row seat does not return to the latched position after a power easy entry function is performed. This may be due to the 2nd row seat losing its learned position or the floor latches accidentally cinching while the seat is in easy entry position. To correct the condition on Navigator vehicles equipped with second row multi-contour seats (minor feature code BYBAL) pull the manual pull strap located on the lower portion of the seat back and allow the seat to pitch up into the easy-entry position. Then, press the return pitch button located on the side of the seat backrest. If normal power easy entry operation is not restored, manually force the seat into the fully down and cinched position. To confirm a vehicle is built with minor feature code BYBAL, review the build information by double-clicking the vehicle identification number (VIN) in the upper left corner in the Professional Technician System (PTS). To correct the condition for Expedition/Navigator vehicles not equipped with 2nd row multi-contour sea

Owners of these vehicles have filed 6 complaints in the seats category.