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July 15, 2024 Warranty extension

To enhance the satisfaction of our customers, avoid further costs of litigation and return focus to its...

Mercedes-Benz technical service bulletin EW -Burl Walnut Wood Trim for 2010-2016 Mercedes-Benz E350, 2010-2016 Mercedes-Benz E550 and 2015-2016 Mercedes-Benz E400 and others.

Bulletin number
EW -Burl Walnut Wood Trim
Component
Unknown or other
Summary
To enhance the satisfaction of our customers, avoid further costs of litigation and return focus to its core businesses, Mercedes-Benz USA, LLC (MBUSA) has entered into a settlement regarding claims relating to allegations that the “Burl Walnut Trim” in model year 2010 to 2016 Mercedes-Benz E-Class (212 platform) vehicles is defective. This Burl Walnut Trim is also sometimes referred to as “Burred Walnut.” The purpose of this NCU update is to alert you that: 1. The settlement went into effect on January 21, 2023. Customers are now eligible to receive extended warranty coverage and may start contacting authorized Mercedes-Benz dealerships to schedule an appointment for the repairs. 2. Before scheduling a repair appointment and ordering replacement parts kits: The customer should be given a repair order containing: (1) an estimate for the repair, (2) the portion covered under the extended warranty; and (3) the customer’s contribution amount for the repair, if applicable. The customer must agree to pay their contribution amount for the repair and sign the repair order before the parts kit can be ordered.

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