Some customers may experience a message "TCU Malfunction

Bulletin number

SA-012-26b

Component

Electrical system

Summary

Some customers may experience a message "TCU Malfunction. Have the Vehicle Inspected" in the instrument cluster. Additional symptoms that may occur: Connected Vehicle One Time Passcode (OTP) may fail. • Connected Vehicle Remote functions may fail. • The following DTC's may be stored: B1252:87-8B:TCU - COMMUNICATION ERROR WITH CONNECTIVITY MASTER UNIT (CMU) • U0198:00-03:CMU - COMMUNICATION ERROR WITH EMERGENCY CALL UNIT/TELEMATICS COMMUNICATION UNIT REPAIR PROCEDURE 1. Verify the concern. 2. Check if any of the following DTCs are stored: B1252:87-8B:TCU - COMMUNICATION ERROR WITH CONNECTIVITY MASTER UNIT (CMU) • U0198:00-03:CMU - COMMUNICATION ERROR WITH EMERGENCY CALL UNIT/TELEMATICS COMMUNICATION UNIT Are the following DTCs stored? YES: Proceed to next step. • NO: This service information does not apply. Continue troubleshooting using MGSS. • 3. Check for electrical devices in the vehicle such as a device connected to USB hub, Dash Cam, Insurance Device, FasTrak........ect. Are there any customer electrical devices in the vehicle? YES: Document customer device used, then go to the next step. • NO: Go to the next step. • 4. Clear the DTC's

Owners of these vehicles have filed 129 complaints in the electrical category.