Some 2024-2026 Nautilus and 2025-2026 Explorer/Aviator/Expedition/Navigator vehicles may experience...

Bulletin number

SSM 55220

Component

Electrical system

Summary

Some 2024-2026 Nautilus and 2025-2026 Explorer/Aviator/Expedition/Navigator vehicles may experience Android Auto connection or general Bluetooth pairing concerns for both Android and IOS after an APIM software update. This may be due to the APIM software. To temporarily correct the issue: For Android Auto related issues: Clear Android Auto app storage in the center display screen. Vehicle Settings > Settings > Apps > Android Auto > Clear Storage. For general Bluetooth connectivity issues: Clear Contacts Storage app storage in the center display screen. Vehicle Settings > Apps > Uncheck hide system apps > Contacts Storage > Clear Storage. If the condition persists, perform a master reset from the center display screen, remove the vehicle from the phone, then re-pair the device. If the condition continues to persist, refer to Workshop Manual (WSM), Section 415-00 for normal diagnostics and repair as necessary outside of this article. If the condition is resolved, inform customers that engineering is currently working on a permanent solution

Owners of these vehicles have filed 62 complaints in the electrical category.