2023 Volkswagen Atlas driver assistance problems

Filed Nov 6, 2026 · Driver assistance, Electrical · IN

Our 2023 Volkswagen Atlas complete Infotainment system stopped working and went blank/black back around XXX. This includes all lights, back up camera, and parking collision warnings especially when backing (vehicle in reverse). It has been a safety concern operating the vehicle without the rear back-up camera along with no navigation and other important information contained on the infotainment screen. We have 3 children and often carpool other children to and from their school and it has been stressful operating the Volkswagen without the rear back up camera, having no music, infotainment lights, no Bluetooth available to make calls safely as we are a hand free state here in [XXX] as it pertains to cellphone usage in the car. We took our car to a local VW dealer in [XXX] and it was diagnosed with the control module 005f not working and it could not communicate with the vehicle. The service advisor said this is 005f control module has been a common issue recently in VW Atlas and Tiguans. The part is on back order in [XXX] and out of the safety of our family and especially the children we drive in our VW Atlas we gave in an ordered the 00f5 module. We have yet to receive it and have it installed and still drive with a complete non-working infotainment system including no back up camera, warning notifications, no Bluetooth, no lights, etc. There was no warning really that this would go out but we are in dire need to get it repaired and get the safety standards back in the vehicle. Lastly, in addition our vehicle just went past the warranty mileage and this module and its installation are very costly. This is a huge safety concern that could arise for many other families across [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Oct 27, 2026 · Driver assistance, Electrical · OH

Backup camera screen and all related screen safety features unexpectedly stopped working. Safety features including backup / rear facing camera, parking assist, and blind spot warnings no longer function and put people and property at risk while maneuvering the vehicle. There was/is no warning that the systems do not work. Additionally, the health of children in the backseat is at risk as there is no way to control heating and cooling for backseat passengers. The failure to use safety equipment was confirmed by Ken Ganley North Olmstead VW dealership service department. Service department staff acknowledged other VW Atlas customers with similar problems. Service stated they could not provide a timely resolution or accurate estimate for when replacement parts would be available. Service department staff could not provide loaner vehicle. VW Corporate Customer Care center acknowledged the issue and denied ability to help fix the problem or expedite a solution.

Filed Oct 26, 2026 · Driver assistance · FL

A manufacturer-pushed OTA software update failed, completely bricking the 5F Infotainment Module. This has caused a total loss of the rearview backup camera, parking sensors, and safety alerts, creating an immediate, severe blind-spot safety hazard.

Filed Oct 19, 2026 · Driver assistance, Electrical · MA

I am submitting a safety complaint regarding my 2023 Volkswagen Atlas due to the complete failure of the infotainment/electronic display system, including loss of the rearview backup camera. The system initially malfunctioned intermittently over several months before failing completely. The screen is now entirely black and nonfunctional. Most concerning, the rearview camera no longer displays an image when the vehicle is placed in reverse. This creates a significant safety concern, particularly when backing up near children, pedestrians, or other vehicles. The loss of the camera is not simply an inconvenience; it is the failure of an important safety feature. My vehicle has slightly over 70,000 miles and was evaluated by an authorized Volkswagen dealership. I was advised that the repair would cost approximately $3,300. After goodwill assistance, my responsibility was reduced to $1,481. The dealership initially advised that the replacement part was backordered with no estimated arrival date. The part has now arrived, and I remain in a rental vehicle while the repair is pending completion. I am aware that Volkswagen issued the federal safety agency Safety Recall 24V‑480 / VW Recall 91US for certain 2024 Atlas vehicles due to infotainment issues that could delay or prevent the rearview camera image from displaying. My 2023 Atlas is experiencing a similar safety-related symptom, although I understand the underlying defect may differ. I respectfully request that the federal safety agency review whether 2023 Atlas vehicles may also be affected by a related defect, whether similar complaints exist, and whether further investigation or recall action is warranted.

Filed Oct 6, 2026 · Driver assistance · IL

2023 VW Atlas Cross Sport SEL AWD, about 57,500 miles. Available for inspection. Oct 3, 2026: infotainment screen would not turn on. A soft reboot, a multi-hour shutdown with the car locked did not fix it. The unit is stuck in a reboot loop ("Starting navigation" then fails, repeating). By about the third restart, the blower fan stopped completely: no heat, no AC, no windshield defrost or defog, no ventilation. Rearview camera, radio, and navigation are inoperative. Cruise control, adaptive cruise control, and lane keeping assistance do not work. Warning lamps came on when the climate system failed (photographed Oct 5): electronic stability control, power steering, Front Assist (forward collision warning/emergency braking), Lane Assist, other driver assistance faults, and tire pressure. Safety risk: with no defrost or defog, the windshield can fog or ice with no way to clear it, a serious visibility hazard in Chicago-area weather. No rearview camera when backing near pedestrians and children. Collision warning and lane keeping are offline. VW Customer Care (case 07775134) told me this is a known issue caused by a VW software update pushed to the vehicle and that a service bulletin exists. I did not request or consent to this update and was unaware of it. VW declined to cover the repair as out of warranty, offering only possible coverage of the diagnostic fee if a dealer confirms the software cause. Not yet inspected by a dealer, independent shop, police, or insurer. The failures appear to violate FMVSS 103 (defrosting/defogging) and FMVSS 111 (rear visibility). Other manufacturers have recalled vehicles with free software fixes for this same failure type. I ask the federal safety agency to investigate and determine whether a recall is warranted.

Filed Feb 26, 2026 · Driver assistance, Fuel system · AR

Current mileage: 55,000 miles, and the warranty expired at 50,000 miles. Shortly after the expiration, a bunch of warning alerts started to pop up, along with a solid yellow check engine light. I had the error codes read, and it came back as, “P2402 SAE: EVAP System Leak Detection Pump Control Circuit: High." In order for any work to be performed, VW demands a $212 diagnostic fee in order to even determine what is wrong with the vehicle. If the EVAP pump is found to be bad as the code suggests, it would cost anywhere between $700-900 to fix. So, I took to Google to figure out what is going on. There are pages and pages of documentation from other VW drivers who have the exact same issue. So, why has it not been listed as a safety recall yet? That's what I want to know. Many VW drivers reported that they were given a warranty extension for this KNOWN issue, so I thought...that's all it would take for me to be happy. So, I called the same dealership back and was told that my vehicle is ineligible for the warranty extension even though I am experiencing the exact same issue of the people who were given the warranty extension. Many other VW customers have reported this known issue as well because VW is aware of the issue but is not doing anything about it. As far as I know, the car runs fine, but the alerts and check engine light are there every time I start up the car and never go away. The vehicle is available for inspection upon request. My safety and the safety of others is put at risk every time I drive. When I get into my car, several alerts go off. Very distracting and dangerous. When I go to back out of my driveway, the backup camera works for a few seconds and then blacks out and goes back to the main screen and starts beeping new alerts. Very dangerous. As I am driving, all of the alerts are going off again, thus distracting me behind the wheel. With the codes present, it will not allow me to use remote start on either my key FOB or in the app.

Filed Nov 18, 2024 · Driver assistance · VA

The front left collision warning alarm goes off when apply brakes (a turn, stop sign/light, parking spot as examples) even though there is nothing in the proximity that would trigger a warning.

Filed Jun 13, 2024 · Driver assistance · MI · 1 injury

On [XXX] I was driving approximately 30 mph on a sunny, 83F day. There were no other vehicles around me, no pedestrians, no bicycles, no animals, etc. I was traveling south on a straight section of the road when my car came to an abrupt and complete stop. The car's automatic braking system was engaged without any prior warning. The car went from 30mph to 0 mph instantly. There was a loud beep, the red ABS indicator light came on, the wipers started operating involuntarily. The force of the momentum cause items to fly forward in the car. The seatbelt locked up. The force of the stop also caused whiplash and the belt tightening caused pain to my ribs and back. I was stunned and scared. Thankfully, no cars were around me and I was going 30mph instead of 70mph when I travel the highway most of the time. If someone was behind me or I had been traveling faster, the incident could have had grave consequences. I was next to a dentist office so I pulled into their parking lot slowly. I turned the car off and looked at the exterior. There was no indication that I had struck anything and there was nothing in the road that would have set the system off. Not even a leaf or bug. I had received a letter 2 days prior about a class action lawsuit against VW describing this same issue going back to 2017. I looked up what to do in the situation and everything online suggested deactivating that feature on the car. I turned the car on and deactivated it. I drove 15 mph to my office 0.4 mi away because I was scared it would happen again. I called my dealership and scheduled a diagnostic appointment. They couldn't get it in until [XXX]. They have had it overnight and have pulled data from it and sent it to VW in Germany apparently. Since I deactivate the feature before each trip, the problem has not happened again for me. There are many stories of this happening online but VW hasn't issued a recall at all and says it isn't an issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Apr 27, 2024 · Driver assistance · TN

Driving down 4 lane state highway adaptive cruise on. Car in front of us pulled into left turn lane, was no longer in front of us. Dash lit up emergency notification and slammed us on breaks. Reported to VW told “likely a sensor issue tech just not there yet”. Happened again on state hwy. traveling at 65 mph. NO cars on hwy with us emergent message on dash and slammed on breaks. Recently happened when pulling off from stop light through 4 lanes of traffic. I was first car going between 5-8 mph. Dash lit up with emergency notification. Immediately braked and engine turned off. Car had already been taken into dealer for other electrical issues with infotainment and consistently told nothing wrong. Last time taken in for infotainment reported the braking issue. That is when they made statement about sensors. This could cause terrible car accident especially traveling at high speed or stopping in intersection where could be hit from behind or hit by oncoming traffic. Taken to VW multiple times. No problems ever identified. Only changes infotainment system AFTER I brought video evidence of what was happening. Cannot provide them with evidence of this occurrence. Last time take. In had no loaner available car was not left and evaluated bc of disagreement with service.

Filed Feb 17, 2024 · Driver assistance, Fuel system · PA

(part 2) vehicle service records available upon request. The only problem confirmed by the dealership is infotainment system issues on multiple occasions. All aforementioned issues in complaint 1 are legitimate safety issues. If a vehicle is in motion, or needs to be in motion on a public road/highway/crossing railroad & transit tracks, etc. and shuts down, sputters, or lunges, it could be fatal for not only myself and occupants of my vehicle, but could be a danger to others on the road or walkways as well. Further scenarios noted, but not limited to the following: 07/10/23, vehicle lunged forward as if I hit the gas while my foot was firmly pressed on the brake, while waiting to turn onto a busy state road. This is a huge safety issue. I could have rear-ended someone if they were in front of me, or hit into oncoming traffic if anyone was passing by at that moment. 6/25/23, while driving my VW dealership loaner vehicle, a '23 Atlas, engine jumped as if the gas peddle was pressed while at a complete stop in city-setting traffic and moved forward. I reported both incidents to VW dealership. I was told the F5 module was to blame for most issues, due to them being "COVID" era computer chips, and once they became available they would replace. 07/31/23, I was told a new module would not help, that instead a software update to the infotainment system should fix any problems, and the update was performed. To date, three software updates have been performed on this vehicle, including a new F1 module on 10/6/23. All problems still randomly persist, without rhyme or reason. These are not the only problems with this vehicle, per guidelines, I am keeping to immediate safety issues. 09/03/23 VW engaged brakes while backing up onto a brand new driveway with no vehicles, plants, people around. Back-up assist will not shut down while towing cargo carrier unless aftermarket part is purchased, making the vehicle brake as if avoiding crash and jarring occupants.