2023 Volkswagen Atlas problems

Filed Nov 6, 2026 · Driver assistance, Electrical · IN

Our 2023 Volkswagen Atlas complete Infotainment system stopped working and went blank/black back around XXX. This includes all lights, back up camera, and parking collision warnings especially when backing (vehicle in reverse). It has been a safety concern operating the vehicle without the rear back-up camera along with no navigation and other important information contained on the infotainment screen. We have 3 children and often carpool other children to and from their school and it has been stressful operating the Volkswagen without the rear back up camera, having no music, infotainment lights, no Bluetooth available to make calls safely as we are a hand free state here in [XXX] as it pertains to cellphone usage in the car. We took our car to a local VW dealer in [XXX] and it was diagnosed with the control module 005f not working and it could not communicate with the vehicle. The service advisor said this is 005f control module has been a common issue recently in VW Atlas and Tiguans. The part is on back order in [XXX] and out of the safety of our family and especially the children we drive in our VW Atlas we gave in an ordered the 00f5 module. We have yet to receive it and have it installed and still drive with a complete non-working infotainment system including no back up camera, warning notifications, no Bluetooth, no lights, etc. There was no warning really that this would go out but we are in dire need to get it repaired and get the safety standards back in the vehicle. Lastly, in addition our vehicle just went past the warranty mileage and this module and its installation are very costly. This is a huge safety concern that could arise for many other families across [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Nov 4, 2026 · Fuel system · 25,000 miles · PA

The contact owns a 2023 Volkswagen Atlas. The contact stated that while at a stop light, the accelerator pedal was depressed; however, the vehicle failed to respond as intended. There was an abnormal sound coming from the vehicle before the vehicle lunged forward and accelerated. The vehicle was taken to the dealer; however, the failure was not duplicated. The contact stated that the failure reoccurred. The vehicle was taken to an alternate dealer, and the contact was informed that the failure was associated with the battery. The manufacturer was contacted, and a complaint was filed. The failure mileage was approximately 25,000.

Filed Nov 1, 2026 · Electrical, Lights · SC

front passenger headlight daytime running light went out right around 70k miles. paid $1200 to have it repaired, left one went out shortly after. can't afford to replace it. saw there's a lawsuit with these. makes it hard to drive at night with less light.

Filed Oct 27, 2026 · Driver assistance, Electrical · OH

Backup camera screen and all related screen safety features unexpectedly stopped working. Safety features including backup / rear facing camera, parking assist, and blind spot warnings no longer function and put people and property at risk while maneuvering the vehicle. There was/is no warning that the systems do not work. Additionally, the health of children in the backseat is at risk as there is no way to control heating and cooling for backseat passengers. The failure to use safety equipment was confirmed by Ken Ganley North Olmstead VW dealership service department. Service department staff acknowledged other VW Atlas customers with similar problems. Service stated they could not provide a timely resolution or accurate estimate for when replacement parts would be available. Service department staff could not provide loaner vehicle. VW Corporate Customer Care center acknowledged the issue and denied ability to help fix the problem or expedite a solution.

Filed Oct 26, 2026 · Driver assistance · FL

A manufacturer-pushed OTA software update failed, completely bricking the 5F Infotainment Module. This has caused a total loss of the rearview backup camera, parking sensors, and safety alerts, creating an immediate, severe blind-spot safety hazard.

Filed Oct 22, 2026 · Electrical, Engine · AL

I own a 2023 Volkswagen Atlas, purchased new in March 2023. The vehicle has experienced two incidents of sudden loss of propulsion. The first incident occurred around June 2026 while stopped near a roundabout entrance. The vehicle became inoperable and required multiple restart attempts over approximately 4–5 minutes before normal operation resumed. I do not recall whether any unusual noise occurred during this first incident. The second incident occurred on [XXX], at approximately [XXX], while driving at approximately 20–35 mph and entering an intersection in Madison, Alabama. The vehicle suddenly lost propulsion, and pressing the accelerator produced no response. The vehicle continued coasting forward due to momentum. The dashboard remained illuminated, and the transmission remained in Drive (D). When I attempted to restart the vehicle, the system instructed me to shift into Park (P). During the restart attempt, I heard an abnormal grinding or ratcheting noise. After following the restart instructions, the vehicle restarted and resumed normal operation. The unexpected loss of propulsion while entering an intersection created a serious risk of collision with surrounding traffic. Fortunately, no collision or injuries occurred. The vehicle was brought to Hiley Volkswagen of Huntsville on [XXX]. The dealership reported finding no fault codes and has not identified the cause of the problem. No repairs have been performed to my knowledge. The vehicle remains at the dealership, and the dealer has indicated that it is working to open a technical assistance case with Volkswagen. The failed component is UNKNOWN. The incidents occurred approximately four months apart, making the problem difficult to reproduce during short test drives. I am concerned that this sudden loss of propulsion could happen again while driving and potentially cause a serious collision. I am requesting that this safety concern be investigated. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Oct 20, 2026 · Electrical · 48,157 miles · MO

The contact owns a 2023 Volkswagen Atlas. The contact stated that while driving at low speeds, the center entertainment panel blacked out, and the rearview camera display remained active while shifted into drive. The check engine, caution, and SOS warning lights illuminated. The vehicle was taken to a local dealer, where it was diagnosed with an engine misfire, and ignition coils were replaced. The battery was tested, and no failure was found. The contact stated that the failure progressed; the vehicle lost motive power, the power window rolled up when the down button was pressed, and roadside assistance provided a battery jump-start. The vehicle was taken to an AutoZone store where the battery was replaced; however, the check engine, caution, and SOS warning lights remained illuminated. The failure mileage was approximately 48,157.

Filed Oct 19, 2026 · Driver assistance, Electrical · MA

I am submitting a safety complaint regarding my 2023 Volkswagen Atlas due to the complete failure of the infotainment/electronic display system, including loss of the rearview backup camera. The system initially malfunctioned intermittently over several months before failing completely. The screen is now entirely black and nonfunctional. Most concerning, the rearview camera no longer displays an image when the vehicle is placed in reverse. This creates a significant safety concern, particularly when backing up near children, pedestrians, or other vehicles. The loss of the camera is not simply an inconvenience; it is the failure of an important safety feature. My vehicle has slightly over 70,000 miles and was evaluated by an authorized Volkswagen dealership. I was advised that the repair would cost approximately $3,300. After goodwill assistance, my responsibility was reduced to $1,481. The dealership initially advised that the replacement part was backordered with no estimated arrival date. The part has now arrived, and I remain in a rental vehicle while the repair is pending completion. I am aware that Volkswagen issued the federal safety agency Safety Recall 24V‑480 / VW Recall 91US for certain 2024 Atlas vehicles due to infotainment issues that could delay or prevent the rearview camera image from displaying. My 2023 Atlas is experiencing a similar safety-related symptom, although I understand the underlying defect may differ. I respectfully request that the federal safety agency review whether 2023 Atlas vehicles may also be affected by a related defect, whether similar complaints exist, and whether further investigation or recall action is warranted.

Filed Oct 16, 2026 · Engine · NY

No warning lights or under car oil leakage noted (due to "belly pan" under engine/oil pan). NY inspection [XXX] with private mechanic oil noted on belly pan ("diaper"); referred to dealer for oil change and inspection of seals leaking front crankcase. [XXX] dealer changed oil and initially stated no seal replacement needed in spite of "seepage" until informed of private mechanic's concern then dealer recommended warranty replacement (parts ordered) of front crankcase seal; work completed April 10 2024@5400 miles. Oil change [XXX] mechanic again noted oil about crankcase seal; taken to dealer where I was told front crankcase seal "leaking oil badly, damaged serpentine belt will need to be replaced" and needed to be replaced again (warranty). If I had had oil change done at first in 2024 at dealership I would not have been informed of warranty work indicated for crankcase seal; this is a recurring problem as also noted chat rooms on line and may warrant recall for reworking of parts/extended warranty consideration before engine failure/costly repairs in the future (twice in 3 years already). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed Oct 9, 2026 · Fuel system · AZ

On 8/7/26 after idling while waiting in line for a car wash, while in Drive I pressed the accelerator, the vehicle does not move forward as expected, then the vehicle prompts me to restart the engine while roll backwards at the same time. The exact cause of the malfunction has not been confirmed to me. The vehicle is currently in the dealership's possession and should be available for inspection through the dealership. The malfunction creates a safety risk because the vehicle can become unable to move when I am attempting to drive forward or reverse. If this occurs while entering traffic, crossing an intersection, or backing out of a parking space, I could be left in a dangerous position and unable to move the vehicle out of harm's way. The unexpected loss of normal vehicle operation creates a risk to me and other motorists. The vehicle has been at the dealership for an extended period for inspection and service. On October 9, 2026, I received a video inspection and a multipoint inspection. The video referenced the issue I reported but showed only a general vehicle inspection and did not demonstrate the malfunction occurring. I have not been provided with confirmation that the specific malfunction has been reproduced or a definitive diagnosis of its cause. The vehicle has been in the dealership's possession for inspection and service. The dealership previously indicated that it was awaiting Volkswagen's approval. On October 9, 2026, I received a video inspection and a multipoint inspection. The video referenced my reported concern but did not show the actual malfunction. The vehicle displays a message prompting me to restart the engine while it is in Drive or Reverse. When this occurs, pressing the accelerator does not result in the expected movement of the vehicle. The issue first occurred shortly after I purchased the vehicle on August 2, 2026. The problem has required dealership service and has left me without my vehicle for an extended period.