2011 Volkswagen CC: engine stalls while driving

Filed May 8, 2018 · Engine, Fuel system · 95,000 miles · OH

Tl* the contact owns a 2011 volkswagen cc. While driving unknown speeds, the vehicle stalled and the check engine indicator illuminated. The vehicle was towed to eastside volkswagen (28400 chardon rd, willoughby hills, oh 44092) where it was diagnosed that the positive crankcase ventilation and fuel pump module needed to be replaced. The vehicle was repaired, but the failure recurred. The following day, the check engine indicator illuminated again. The vehicle was taken back to the dealer several times, but a failure could not be diagnosed. The manufacturer was not notified of the failure. The failure mileage was 95,000.

Filed Apr 13, 2018 · Driver assistance, Fuel system · 70,000 miles · TX

Tl* the contact owns a 2011 volkswagen cc. The contact received notification of the federal safety agency campaign number: 17v509000 (fuel system, gasoline). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called west houston volkswagen at 281‑675‑8600 (17113 katy fwy, houston, tx 77094) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. While driving at an unspecified speed, the vehicle lost power and stalled. The vehicle was towed to the same volkswagen dealer, at the recommendation of the manufacturer, and the fuel control module was replaced. The contact was informed that the part was not the recall remedy. The failure recurred three times and the same part was replaced by the same dealer. The failure mileage was approximately 70,000. Vin tool confirms parts not available.

Filed Jan 31, 2018 · Fuel system · 140,000 miles · CA

Tl* the contact owns a 2011 volkswagen cc. While driving 20 MPH, the vehicle stalled without warning. The contact was not able to restart the vehicle. The vehicle was towed to team volkswagen of hayward (25115 mission blvd, hayward, ca 94544, (510) 885-1000) where it was diagnosed that the fuel pump failed. The contact was informed that the fuel pump module needed to be relocated. The vehicle was included in the federal safety agency campaign number: 17v509000 (fuel system, gasoline). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 140,000.

Filed Nov 28, 2017 · Fuel system · 153,000 miles · VA

Tl* the contact owns a 2011 volkswagen cc. While driving 35 MPH, the engine stalled without warning. The vehicle was towed to the local dealer (priority volkswagen, 16300 priority way, chester, 23831) for diagnostic testing, but the results had not been provided. The contact received notification of the federal safety agency campaign number: 17v509000 (fuel system, gasoline). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and a case was filed. The failure mileage was approximately 153,000. Vin tool confirms parts not available.

Filed Mar 10, 2017 · Engine · 120,000 miles · CA

Tl* the contact owns a 2011 volkswagen cc. While driving 25 MPH, the vehicle stalled without warning and the check engine indicator illuminated. It was diagnosed that the cam shaft adjustment valve failed (part #: n205) and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 120,000.

Filed Dec 28, 2016 · Engine, Transmission · 51,000 miles · PA

2011 vw sport cc - less than 52,000 miles. Stalls while driving on the interstate. Dealer advised timing chain issues and while repairing the engine they had to replace unreliable parts. Known issue but none under recall. They said a screen shattered in the engine, a known issue is what caused all of this. All manufacturing error. Customer care admitted that and so did the dealer service department. Quote $1400. Then the next day they "discovered" the car needed a new cam shaft. New quote $2200. Nothing under warranty/recall . Vw customer care told me to save my receipts incase a recall comes about but did not care about the safety of the car or the fact they are replacing unreliable parts. If they know they are unreliable why are they not on recall. Wrote a letter to the ceo and got the cost reduced to $1400. Receipt shows one price no break down of costs and was told I could not have the parts back, even though I just paid $1400 for them. I have no idea what was under warranty or recall or was it all labor cost. Vw does not care about their customers. And by the way the air bag is still not repaired, that is under recall. Safety in vw - zero.

Filed Dec 28, 2016 · Airbags, Engine · 120,000 miles · NJ

Tl* takata recall. The contact owns a 2011 volkswagen cc. The contact stated that the vehicle stalled without warning and was unable to restart. The vehicle was towed to a mechanic who diagnosed that the timing chain tension cylinder and the engine assembly needed to be replaced. The VIN was included in the federal safety agency campaign numbers: 16v078000 (air bags) and 15v483000 (air bags). The manufacturer was notified. The approximate failure mileage was 120,000. Vin tool confirms parts not available. Parts distribution disconnect.

Filed Dec 31, 2015 · Fuel system · 85,000 miles · GA

A little over a month ago, I was leaving work and came to a stop light. I accelerated to go after the light turned green and the cc started to accelerate, and then with no warning, it completely locked down and stalled. I was able to crank it back up and went home without incident. There were no warning messages, lights...anything to indicate a problem. Later that day, I took my daughter to dance and experienced the same issue. I was able to turn around and the next day we put the car in the shop. The mechanic determined that it was happening due to an oil cap not being placed in right after an oil change. This was fixed, and the car performed okay for about a week, and then stalled again; same circumstance: middle of traffic, after a stop, no warning. The car went back into the shop. This time the mechanic determined it was something to do with the turbo seal. This was 'fixed'. Car was returned and again was okay for about a week. It once again stalled. Same circumstance. This time, the mechanic stated he didn't know what was wrong with it. We then took the car in to someone who specializes in vw. He determined it was a defective fuel sensor. He replaced the sensor and we had the car returned to us today. It died on my husband in the middle of traffic. It is now back in the shop, but the mechanic states he has no idea what is wrong with it; it is showing no error codes. I don't know what to do at this point. I have researched this problem and it appears to be common in vw ccs. How has this not been a recall issue? This is extremely dangerous; there is no warning when it completely locks down. Not too safe in 5pm rush hour bumper to bumper traffic.

Filed Dec 18, 2014 · Steering · 49,000 miles · MD

Tl* the contact owns a 2011 volkswagen cc. The contact stated that while driving at approximately 25 MPH, the vehicle stalled as the steering wheel lock defective warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the steering module needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 49,000. The VIN was not available.