2013 Volkswagen CC: engine stalls while driving

Filed Jun 6, 2018 · Fuel system · 70,100 miles · TX

Tl* the contact owns a 2013 volkswagen cc. While driving 5-10 MPH in traffic, the vehicle stalled. The contact was unaware if any warning indicators weree illuminated. The contact was able to restart the vehicle. The contact received notification of the federal safety agency campaign number: 17v509000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (momentum volkswagen of clear lake, 15100 gulf fwy, houston, tx 77034, (281)-848-5600) was contacted and confirmed that the parts were not available for the recall remedy. The manufacture was made aware of the failure. The failure mileage was approximately 70,100. Vin tool confirms parts not available.

Filed Apr 27, 2018 · Fuel system · GA

Vehicle recall has been pending remedy since 08/16/2017, in which my car loses power while in motion and stalls. Going on approximately 8months with still no solution, this is very serious and dangerous. Being that car cuts off randomly at any given time at any speed whether I'm in traffic on the highway or at a stop light. No follow ups or updates have been given on the remedy which has served as a major inconvenience to myself and many others as volkswagen consumers. Can someone please advise and look into a possible remedy immediately to avoid any future auto accidents, injuries and/or potential deaths for operating my vehicle.

Filed Apr 16, 2018 · Fuel system · 85,000 miles · FL

My fuel pump isn't working on my vehicle which there is an open recall from volkswagen which was put in place august of 2017 this is now mid april and my vehicle is out of commission and volkswagen claim even though they have the open recall they aren't authorized to start making the repairs for these faulty vehicles which leaves us consumers stuck with unsafe vehicles and in my case an vehicle I'm making payments on but can't currently drive because my fuel system went complexity out so now my car won't crank which leaves me in an extreme bind considering I use my car for work. So now I'm currently out of work I spoke with the volkswagen dealership this morning and they can't offer any loaners or any assistance until they receive authorization to start repairs. 8 months after the recall has been issued and they are still not authorized to make these repairs????? They claim they still have not been shipped the parts????? How is this possible I know I'm not the only person affected by this situation it's a recall on 281,000 vehicles made by them. You would think they would act swiftly in repairing these vehicles my car initially would stall often but I continued to drive it because again it's my only means on transportation and I have a loan out on it and can't just not make my car payments or my credit will be screwed. So after driving an u safe car that stalls on the highways, local roadways and anywhere else I may have driven my vehicle now it's not working at all and there's nothing they are doing about it as of yet.....8 months after they issued the recall and still no help to the consumers dealing with these issues

Filed Apr 3, 2018 · Fuel system · 54,379 miles · NC

Tl* the contact owns a 2013 volkswagen cc. The contact stated that the federal safety agency campaign number: 17v509000 (fuel system, gasoline) exceeded a reasonable amount of time for repair. The vehicle exhibited the failure when the contact attempted to reverse and the vehicle stalled. The failure was experienced several times. The vehicle was taken to volkswagen of south charlotte (9900 south boulevard, charlotte, north carolina 28273, 704‑612‑0407) several times for the failure, but a diagnostic failure code was unable to be found. The dealer informed the contact that the failure was a result of the federal safety agency campaign number: 17v509000 (fuel system, gasoline). The dealer also informed the contact that the parts were unavailable for the recall repair. The manufacturer was not notified. The vehicle was not repaired. The approximate failure mileage was 54,379. Vin tool confirms parts not available.

Filed Jan 23, 2018 · Electrical, Engine · 49,000 miles · NJ

Car has stalled 2x while driving on a highway. When trying to accelerate, the car will buck and hesitate at about 2k to 3k RPM and have virtually 0 acceleration. The epc light will kick on and then the car has slower acceleration but it does not buck and hesitate. The issue happens when the car is cold and warming up. When the car stalled, I was downshifting, and then the battery light came on. The car just died. Had to pull over and then restart the car. The car would then buck and hesitate again until the epc light came on. I am afraid this will happen when crossing a road and cause an accident.

Filed Dec 19, 2017 · Engine · 430,000 miles · NV

Car loses engine power during acceleration to the point it feels the car may stall out. This issue is not constant, it is random. There is no " check engine" light at any time before, during, or after event. I learn today that my fuel module and related seals and pump are faulty and need to be replaced but my VIN is not part of vw recall for this very same issue on other cc's. This is a dangerous problem when driving to suddenly lose engine power. Perhaps the recall needs to be expanded?

Filed Nov 12, 2017 · Electrical, Fuel system · 124,000 miles · GA

As of november 2017 my volkswagen cc has become inoperable and a safety hazard due to the fuel pump control module - recall 20ae. At any given time why driving my car will completely shut off in traffic daily/consistently. Notices were sent out to us in october about recall but still says no repair information available at this time. Dealer has yet to resolve issue. Under my rights it's unfair and I should have to pay for this to be fixed in which there is a pending recall. This is a very urgent matter which should not be stalled off nor delayed any longer. Can someone please assist me immediately with getting the proper repairs and my vehicle being fixed. Thanks, [xxx]- volkswagen owner information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).'

Filed Aug 26, 2016 · Engine, Transmission · 76,000 miles · FL

I own a 2013 vc cc with about 76,000 miles on it. Car is an excellent condition and is still pretty new when suddenly my car began to shut off while driving. There were no progression of problems. The issue occurred suddenly. While driving on the road or while stationary at a red light, all the sudden while attempting to accelerate, the car would begin jerking and the engine would just rev up as if the car was in neutral position until eventually shutting off and parking and engine indicator lights would turn on. If I was stopped at a light in drive position, the parking light would suddenly turn on and I would have no mobility of the vehicle. The car would still be on, but would not move. I would have to position it in park, restart the vehicle and it would jump start before the same problem occurred again and again and again. After taking it to the dealer, I was informed that I would have to replace the mechatronic unit, which is basically the computer that controls the transmission. Replacement costs were $1800. They were generally unsure of why a new vehicle would have these issues, mentioning it may have been water damage from street flooding or moisture getting into the unit. Either way I feel in a brand new car, these issues should not be occurring and are extremely dangerous if I had been driving on a highway and then the vehicle suddenly shuts off.

Filed Jan 4, 2016 · Electrical, Engine · 43,000 miles · TX

Engine stalled and died in the middle of city hwy, twice, while vehicle was in motion, without any prior warning, took to dealer they said it might be the alternator & only replaced the battery, it was such a scary situation, I have not driven the car on the freeway since. Recently, the car has stalled again, while in motion in middle of traffic vehicle was towed to dealer, accoring to dealer, there is carbon build up in valves & coil pack failure, not covered by warranty due to 'maintenance issue' nowhere in owner manual does it state any form of maintenance required for this, took car to independent certified mechanic,sparkplugs & 4 coil packs replaced, same symptoms continue with #4 plug burning out,causing fuse to burn out as well, filling car with smoke & smell of burnt rubber, ind mech. States vehicle's prob is not carbon buld up but an electrical/engine issue which is a safety hazard, the last time,veh stalled on me in middle of crossroad, whle in moion. I do not feel safe driving it or riding my kids in it. At this moment veh is sitting in driveway, undriveable for about 3 weeks, will not turn on, all this, after having the vh for on ly 7 months, & @ over 40k miles.I feel that even if it were repaired, this veh is so unsafe it should not be resold to anyone else, or be in circulation at all. I tried returning it to the dealer, the dealer offered to take it in as a trade in offering half the trade in value due to 'condition it is in' even though I have taken it to dealer at east 3 times with issues. Main concern is the stalling while in motion, I feel it is an extremely unsafe vehicle.

Filed Sep 29, 2015 · Acceleration, Brakes · 14,200 miles · NY · crash · 1 injury

Tl* the contact owns a 2013 volkswagen cc. While driving approximately 35 MPH, the engine stalled without warning. After several attempts, the vehicle restarted. The failure recurred numerous times. The vehicle was towed to a dealer where the diagnosis was unknown. The contact stated while driving at an unknown speed, the brake pedal was depressed however, the vehicle accelerate causing the vehicle to crash into a grocery store. A police report was filed. The contact sustained injuries to her hand that did not require medical attention. The vehicle was towed to a dealer where the diagnosis was unknown. The manufacturer was notified of the failure. The approximate failure mileage was 14,200.

Filed Mar 23, 2015 · Engine · 40,000 miles · LA

Tl*the contact owns a 2013 volkswagen cc. The contact stated that while stopped at a red light, the engine stalled without warning. The vehicle restarted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 40,000. The VIN was unavailable.

Filed Jun 24, 2014 · Electrical, Fuel system · 36 miles · FL

I have had vw cc's since 2009 and have been trading them in for a new model each year. Upon getting a 2013 vw cc I returned to the dealer the within 72 hours of purchasing the car as I have been having stalling issues at low speeds (especially while turning) due to the nature of the dsg transmission. I have brought my vehicle back several times in regards to the same issue. The first time, I was told that the fuel pump needed changing (at 36 miles), the second, third and fourth times I brought the car into gunther vw I was told by the head service advisor that the issues on my car were resolved and I should not have any further issues each time. Needless to say when I spoke with the mechanic directly he informed me that they were not able to detect the problem (even though I had video of the car causing the issue) and nothing was done. Not only was I lied to many times, but vw corporate was willing to swap out my car with a new one as I have been a loyal customer and they did not want to lose me. However due to the extreme negligence and lies of the head service advisor I was denied a swap as he informed corporate that there are no issues with my car. Until this day my vehicle still stalls at low speeds and is a hazard and danger to myself and the public, yet no one at vw cares enough to take responsibility and provide me with a vehicle that I feel safe transporting my family in. I don't care about my care, I will never be returning to vw even after having 3 cc's and numerous other vehicles, but I want to make sure no one gets injured or dies due to their gross negligence.