Volkswagen ID.4 screen failure problems

Filed Sep 21, 2026 · NH

While driving on the highway, the entire infotainment started continuously rebooting over and over. I lost the ability to see my speed and which gear I was in among other things. They said that it is not part of the existing recall.

Filed Aug 18, 2026 · Acceleration, Electrical · MD

The infotainment screen and heads up display screen are constantly going black and rebooting, causing a loss of the speedometer for up to a minute at a time. Occasionally, the entire vehicle loses power and the accelerator does not work for a few seconds. The shop says it is the 5F control module, which was described by the dealership as handling one half of the high voltage current, as well as controlling the infotainment screen. If this module is responsible for half of the high voltage current, I don't understand why they claim it is not covered by the 8 year/80,000 warranty on the high voltage battery and related components.

Filed Aug 7, 2026 · Electrical · NC

2nd time in under a month where the entire display system has gone blank while driving (this time at a slower speed but still to the point where speed, vehicle info, displays, etc all went black) - this is a serious safety issue when you lose all vehicle information while driving. This requires a recall for a fix asap before someone is seriously injured.

Filed Jul 20, 2026 · Body, Electrical · 67,000 miles · PA

The contact owns a 2021 Volkswagen ID.4. The contact received notification of the federal safety agency Campaign Number: 24V651000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the infotainment system glitched and turn off intermittently and the safety information and systems were inoperable. The contact received notification a software update for the infotainment system. The dealer was contacted and confirmed that parts to do the recall repair for the federal safety agency Campaign Number: 24V651000 (Structure) was not yet available. The dealer also informed the contact that the software update would be performed over the air. No repair was performed. The manufacturer was made aware of the issues and referred the contact back to the dealer for assistance. The approximate failure mileage was 67,000.

Filed Jul 20, 2026 · Body, Electrical · 67,000 miles · PA

The contact owns a 2021 Volkswagen ID.4. The contact received notification of the federal safety agency Campaign Number: 24V651000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact stated that the infotainment system glitched and turn off intermittently causing the safety information and systems to become inoperable. The contact received notification of software update for the infotainment system. The dealer was contacted and confirmed that parts for the federal safety agency Campaign Number: 24V651000 (Structure) was not yet available. The dealer informed the contact that the software update would be performed over-the-air. The vehicle was not repaired. The manufacturer was made aware of the issues and referred the contact back to the dealer for assistance. The approximate failure mileage was 67,000.

Filed Jul 15, 2026 · Electrical · NC

While driving on main road at approx 45 mph, information display screens both simultaneously went black - this left me without any information such as speed, range, vehicle performance etc. upon restart system was telling me my seatbelt was unfastened (was not), adaptive systems unavailable etc. system corrected itself approximately two minutes later.

Filed May 30, 2026 · Brakes, Electrical · IL

2023 Volkswagen ID.4 (VIN [XXX] ), purchased new [XXX]; now ~20,000 miles. Since the first months of ownership it has had recurring, intermittent electrical/software/capacitive-control and safety failures: the center infotainment screen and instrument cluster go blank while driving (loss of speedometer); the power windows operate opposite to the control input or fail to respond (about 1 in 4 drives); the vehicle intermittently fails to detect occupants and enters standby while people are inside, including while charging; door handles malfunction; and the high-voltage battery has recently been overheating. It is subject to recalls 919A/24V‑344 (display software), 57J9/24V‑651 (door handles), and 93EA/26V‑030 & 26V‑028 (battery fire risk), yet the defects persist after these remedies. Dealers repeatedly recorded "could not duplicate" - at times despite video I provided - but a second dealer verified the display and window faults and replaced the J685 display unit and the driver's-door master window switch ([XXX], May 2025). VW's own recall filing (24V‑344) states a "definitive root cause could not be established." Dealers also clear the CAN bus / fault memory during recall service, erasing the intermittent codes and making the defects hard to document. These failures create genuine crash and fire risk. No crash or injury to date. Dated video and repair-order documentation available - some provided in packet below. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Filed May 24, 2026 · Airbags, Brakes · CA

Recurring Defects – 2023 Volkswagen ID.4 Pro S Vehicle * Year/Model: Volkswagen ID.4 Pro S * Ongoing recurring defects across software, electrical, interior, safety, and mechanical systems. Aesthetic / Interior Defects Interior Trim and Structural Noises * Fading light bar panel. * Excessive interior plastic creaking during cold weather. * Roof creaking noises in cold temperatures. Software / Electrical / Safety Defects Infotainment System Failures * Infotainment center becomes laggy or unresponsive. * Touchscreen and touch-sensitive buttons frequently fail to respond. * Infotainment screen intermittently shuts down completely and remains black until the vehicle is powered off and restarted. Door Locking / Unlocking Malfunctions * Doors unlock randomly while driving. * Vehicle locks itself while key fob remains inside vehicle. * Trunk may remain unlocked while doors lock. Seatbelt Detection and Warning System Failures * Rear passenger seatbelt warning light activates while passenger is properly restrained. * Warning light cycles on and off intermittently while passenger remains buckled. * Rear seatbelt sensor eventually stopped functioning entirely. * Driver seatbelt warning now intermittently activates while driving at freeway speeds despite seatbelt being engaged. * Audible seatbelt alarm activates randomly while driving. Major Electrical System Failure While Driving Incident occurred while: * Driving uphill at approximately 35 mph. * Sitting stopped at a traffic light on city streets. Symptoms included: * All dashboard warning lights illuminated simultaneously. * Horn activated repeatedly (“beep beep beep”). * Hazard lights activated without driver input. * Turn signal sounds activated unexpectedly. * Event lasted approximately 2–3 minutes. * Vehicle then emitted a power-down sound. * Entire system shut off and later resumed normal operation. Navigation / Connectivity Failures * Satellite/navigation system unable to locate vehicle. * Maps and connected navigati

Filed May 12, 2026 · FL

The infotainment system in my Volkswagen ID.4 is experiencing intermittent failures while driving. The issue primarily affects the vehicle’s connectivity with my mobile phone (Apple CarPlay / Android Auto), music playback, and the use of navigation applications such as Google Maps. In several instances, the central display has also gone completely black, temporarily becoming unresponsive without warning. The affected component is the vehicle’s digital infotainment system, including the central touchscreen, Bluetooth connectivity, and multimedia and navigation functions. This system is available for inspection upon request. While driving, the system randomly disconnects from my phone, which interrupts Google Maps navigation, music playback, and other phone-based functions. This is particularly concerning because I rely on Google Maps for daily navigation, as the vehicle’s built-in navigation system is not sufficiently accurate or reliable. In my experience, the factory navigation does not provide strong real-time traffic detail and sometimes routes me through significantly longer or less efficient paths. The only advantage of the built-in navigation system is that it displays information on the driver’s head-up/front display, which Google Maps does not support. These failures create a potential safety risk, as the sudden loss of navigation while driving can lead to distraction when attempting to reconnect the phone or restore system functionality. Additionally, interruptions in audio guidance and the occurrence of a completely black screen may further affect driving focus. The issue occurs intermittently and has happened multiple times during normal vehicle operation. It is not consistently reproducible. To date, the vehicle has not been inspected by a dealership, the manufacturer, police, or any insurance representatives in relation to this issue. In most cases, there are no prior warning lights or messages; the system simply disconnects or the display goes bla

Filed Apr 16, 2026 · Electrical, Fuel system · MA

Car has been in and out of various VW dealers since purchase at the end of August 2023. Car was purchased new. Immediately began receiving emergency “stop driving vehicle” messages on driver display. VW on call service advised if the car drives, I can operate it and no further action is necessary. Various Electical errors including charge 12V battery, infotainment screen going black or resetting while driving, no display while in reverse, car losing power on highway, car alarm going off while driving, if hazard lights are used, they do not shut off unless the car is off and driver is out of the car for at least ten minutes, interior lights flash on and off (this is a safety issue as is if incredibly difficult to see while driving at night, car has been in shop three times for this, no repairs, the car battery drains incredibly quickly; usually get about 2kWh in town driving, charging errors; charger not recognized, or car displays it is charging, but when complete, it didn’t charge, windows don’t respond to the controls, door handles don’t always work to open the doors; often have to access the car from passenger side (these have been replaced and still don’t work), emergency braking system doesn’t function, car ghost breaks (no objects ahead, clean sensors, driving and brakes slam on), multiple leaks in vehicle including headlights, rear driver tail light, and the light on top of the back hatch, car loses connection to emergency system, infotainment screen doesn’t respond to finger touches and must be reset, to initiate OTA updates, fuse needs to be pulled. I barely drive the car, and it’s my only vehicle. It’s not safe (lighting issues ongoing, alarms, safety features don’t work, can’t get into the car) and not reliable for travel as charging is hit or miss (at commercial charging stations and home charging station), and the battery life is extremely short, even in perfect conditions using cruise control in eco mode, the car only travels about 130 miles.