Shortly after purchasing the vehicle new we experienced issues with the vehicle stuttering when driving and at times shutting off completely as if it stalled (the vehicle is an automatic with the dsg transmission). We took the vehicle to the vw dealership under warranty but the tech could not replicate the problem and sent us on our way and told us to comeback if it kept occurring. The problem persisted and we took the vehicle to the service department again and they said the problem could not be found and once again sent us away and told us to come back if the problem kept occurring. The vehicle is now stuttering and stalling much more often and the warranty has run out. I called the vw hq they told me to take the vehicle in and have the tech look at it which has cost me $112 in which they once again found nothing and recommended I let the car warm up prior to driving. It is currently summer and the low temperatures are around 70 and the highs are 85+. In addition this is a modern vehicle and had I know I was going to need to let it warm up I would not have purchased it. This isn?t the 50?s. My wife and I now feel the vehicle is unsafe to drive due to the fact it stalls out at unpredictable times causing a loss of power steering, power brakes. If vw does not fix this issue I will be trading it in due to their disregard for safety of my family.
2011 Volkswagen Jetta engine complaints
Page 4 of 5: complaints 71 to 100 of 115, newest first, as owners wrote them.
I was operating the car on a highway when the vehicle experienced a sudden reduction in power and the dash displayed a flashing glow plug light and solid check engine warning lights. I immediately pulled to the side of the road where the engine was shut off. The engine failed to restart and was towed to a volkswagen dealership. The service manager told me that the cause was a catastrophic failure of the (hpfp); it totally came apart and distributed metal throughout the fuel system. Injector pump (diesel), injectors, injector lines, primary fuel lines, and primary fuel pump. The car only has 54,000 miles on it.
While driving the engine light came on and the car lost power. We were on a rural road so we could pull to the side of the road safely, if this had happened on a freeway we could have been in danger of being rear ended. Once stopped the care would not restart. Had to be towed to vw dealer. The high pressure fuel pump had failed.
Since the end of march, 2014, my 2011 jetta has completely shut off while in idle. Until recently it has shut off while in drive at low speeds, the vehicle begins bucking and having little hiccups, and then it just shuts off, sometimes able to get it to restart, other times it does not turn right back on. I have already had the fuel pump replaced, and the crank sensor, and have paid hundreds in testing thus far. I am extremely frustrated at this point. The car has been to 2 different dealerships, twice each, and the first time it went in anywhere was a local auto shop, but every time since it has gone to an authorized vw dealer. No one can seem to figure out what is going on with my car. This is a very scary safety issue that needs to be investigated, and reading other peoples complaints it seems I am not the only one who is having issues with their car shutting off.
While attempting to accelerate car sputtered, and hesitated while losing power. Regained power briefly then sputtered, lost power and engine cut off completely. Started engine after letting sit for a few minutes drove home ok. Happened again a week later and took it to dealership. Dealer diagnosed it as faulty ignition coil and arcing.
I was in the drive thru of mc donalds then came a terrible rattle from under the car, 10 seconds later the car turned off. Turned it back on and glow plug light was flashing parked the car immediately. Turned it back on and had little to no power then came to a halt, tried to turn it back on and would not start. Had it towed to vw there looking at it I'm waiting on a response. This is not supposed to happen this early. I always had it serviced at the dealer. On time. Help us!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! From the other complaints my stress has hit a limit. If it costs 10k to fix. Then I could of bought a bmw or whatever. 24k + 10k = 34k I'm sad :(
Glow plug & check engine lights came on , engine died 30 seconds later. Would not restart, towed to dealer, diagnosed hpfp catastrophic failure, metal debris in fuel system. Whole fuel system replaced, tank through to injectors. No warning of fault condition with no time to pull off to side of road, left stuck in middle of highway.
Went to pass a vehicle and I felt a surge then a siren sound started coming from the right side of engine. Was told by dealership it was a vacuum issue and it was safe to drive. When I got to dealership they told me it was a blown turbo. Wondering if this is tied to the incident I had with the high pressure fuel pump failing around 100k. Too many major catastrophic issues with this car. I've been quoted 15,000 for repairs on a car I'm still making payments on and only cost 28k to begin with.
My car has had 3 stalls within 3 months. I took it to the dealer they replaced the throttle assembly. Since then I was pulling out of a parking spot and put the car in drive and the car stalled. I took it to the dealer and they said they couldn't find anything wrong with the vehicle.
This car has had multiple ignition coil problems causing a misfire and a rough rumbling engine. The ability to accelerate is greatly reduce leaving you vulnerable to car accidents in certain situations like pulling out at an intersection. This is the second incident within a year of ignition coils failing. Now at 42,000 miles it is not covered under warranty. The first incident was extremely troubling not being able to maintain a constant speed with a line of traffic behind me and no where to pull over. This is a severe safety issue and should be addressed by vw.
My 2011 volkswagen jetta tdi started to sputter when accelerating, I brought it the dealer and they found shards of metal in the fuel system. Hpfp (high pressure fuel pump) had failed. The quote to fix was 6875.00 to fix a two year old car. Very un happy.
The effected car was a diesel model 2011 volkswagen jetta tdi sedan with 48,074 miles on the odometer at the time of the incident. While traveling at approximately 40 MPH in normal driving conditions, the vehicle experienced a sudden reduction in power and displayed a flashing glow plug light and solid check engine warning lights. The vehicle was immediately pulled to the side of the road where the engine was shut off. The engine failed to restart and was towed to a volkswagen dealership service department. The volkswagen dealer determined that a catastrophic failure of the vehicle's high pressure fuel pump (hpfp) had occurred. The dealer found that extensive damage to the entire fuel system had resulted from the failure, causing internal metal debris contamination that required substantial repairs. The total cost of repairs were reported by the dealership to equal $6,500.00.
This has happened multiple times. The first recorded incident was in march of 2013. Went to the car and it would not start. It acted like the engine was seized or a bad battery. Let it sit started ran like crap. Found out later that the car when driven in cold temperatures accumulates water in the system. Https://docs.google.com/file/d/0b162-sx2nn5luzbidg9hcvr6nuu/edit?pli=1 thats the vw tech bulletin on the matter. It has happened multiple times. From reading online this has / can start a fire because the starter overheats. Since the water gets into the cylinders it can cause engine damage. Vw did not address the issue when it was brought in because they could not repeat the problem. Said I must have killed the battery by leaving something on. Since than it has happened 4 more times I can relate to the condition. It is in the dealership now because of it. They could not get it to repeat and may not provide a fix (although the given fix does not 100% fix it I was told by a tech.)
Drive home from work at about 1500 hrs, with no issues. Stopped at local supermarket, started engine with slight delay, left parking lot, car started to buck, drove maybe 1/2 mi started losing power, after going another 50 ft car engine died, pushed car to my driveway called dealership and had car towed to dealership. On 11/21/13 dealership informed me that hpfp had exploded sending metal shavings into engine, they asked me if I accidentally put gas and I responded with no. They stated that fuel may have been contaminated. Dealership is repairing car since it is still under warranty, said maybe 1 week in the shop. I was given a rental in the meantime.
During mid motion, with foot on the gas, the vehicle died in the middle of the intersection. No warning indications appeared on the dash. The speed of travel was approximately 35mph. The car was towed by aaa. Service at vw has yielded inconclusive results. There are numerous forums on edmunds detailing and accounting this seemingly ubiquitous and potentially fatal flaw. As it stands, vw is persistent in there stance to do nothing about it. They refuse to issue a refund or exchange on certified cars. This particular model in which I write about, was on its first day off of the lot, as a certified pre-owned vehicle. Vw refuses any such possibility of return, even on account of possible safety concerns, and despite the accumulative reports others have made documenting this exact flaw, without any known way of remedying on vw's part.
I was on my way home after work approximately 6-7 pm doing 45 MPH. I looked down to my instrument cluster to check my speed to make sure I wasn't speeding. Then I saw the glow plug light blinking multiple times then about less than 5-10 seconds later my engine cut out. I cost off into a harper college parking lot came to a stop. I tried to start the car 2-3 times, each time the engine was crackin over but wouldn't start it up. I called the tow truck company and had the vehicle towed to vw dealer in schaumburg, il ( fox valley vw) dealer said the high pressure fuel pump failed. Vwoa cover this under power train warranty 5/60k warranty. The dealer replace hpfp,lift pump, pump in gas tank,fuel lines to engine,coils etc... Repairs came to roughly $5300.00. Vwoa only give 12/12k miles warranty on the hpfp. This is a known problem on some vw with cjaa 2.0l turbo diesel engines and vwoa has not found the defect in the hpfp.vwoa should extend the hpfp to 100k miles due to deft in the hpfp since they haven't found the problem and corrected it.
High pitched whine, sudden stall at hwy speed. The fuel light and service engine now light came on. The vehicle would not run and required a tow to the dealership. I was notified it would be a $5000+ repair and the hpfp failed requiring the entire fuel system to be replaced.
The fuel pump in my car's 2.0 tdi diesel engine broke.
I was driving along and the power dropped to almost nothing. Before I could get to a safe stopping point, the engine died. I had it towed to the dealership. They diagnosed it with a failed high pressure fuel pump(hpfp). If it had been out of warranty, it would have cost $6000 to repair. If this would have happened in the middle of a 4 lane expressway, I don't know what would have happened.
Was driving and heard a clicking sound, shortly after my steering and brakes locked up, and then the entire car stalled. I was unable to restart the engine. Had car towed into the vw dealership where they told me my fuel (diesel for jetta tdi) was contaminated causing the fuel pump to burst which lead to metal shards destroying the entire fuel system. However, I am 100% positive, and have receipts for proof, that the car had been filled up with diesel gas about 1 week prior to the incident and was running completely smoothly up until the sudden break down.
While driving down the highway at 70 MPH the engine lost power and coasted to a stop on the side of the highway with several lights on the dash flashing and it appears from research on the internet this is a common problem that the hpfp quits and the car will not accelerate. The motor is a diesel tdi.
Approximately a year ago, my engine began to give a clear sense of the car shuddering or rocking back and forth. While sometimes the feeling would occur even when stopped at a light, the vast majority of the time this occurred while I was driving at consistent low speeds. In almost all cases, I was attempting to maintain a consistent speed around either 13pmh or 30 MPH. Eventually, I found the rocking motion very easy to reproduce. I'd set the car to 30 MPH via cruise control and drive down a straight road with very slight upward and downward slopes. While it happens even on flat ground, I found that a slight decline is most likely to reproduce the feeling. My best guess is that there's something about the way the fuel supply system/transmission is trying to determine whether or not diesel needs to be supplied to the engine. The fuel supply system seems to almost cut out because giving diesel would produce a speed too high, and then it comes back on suddenly, because giving it no diesel would cause the car to slow too much. While sometimes this is simply a nuisance, I have had on many occasions felt that it was a genuine safety hazard since I couldn't predict how the engine would react. This in combination with overly strong engine break when letting off of the accelerator and delayed acceleration when stepping on the peddle that can cause inconsistencies and safety hazards when maneuvering in stop and go traffic on the highway. I've mentioned this problem every single time I've taken my car in for it's regularly scheduled maintenance. The vehicle has a diesel dsg engine, and as I've been told by service technicians and representatives, some of the things like strong engine breaking are associated with this type of engine. However, the car's rocking motion certainly goes beyond anything that could realistically be considered normal and safe.
Never received the recall notice for leaky fuel lines by my local dealer. My car developed a leak and almost caused a crash as it shut down while driving down the road.I am furious as I now also learned there is fuel pump failures being investigated by your organization and the dealer doesn't want to replace it right now while they are doing the fuel lines? This car is 14 months old there is no reason why this shouldn't all be replaced and warrantied for much longer I don't believe these cars are safe or dependable to drive and it's brand new! I think vw has done a horrible job and I don't want to ever buy a vw again.
Tl* the contact owns a 2011 volkswagen jetta. The contact stated the exhaust tip was extended beyond the original length of the factory-installed exhaust pipes. As a result, the exhaust pipes burned a child's legs on three different occasions. The vehicle was taken to the dealer on one occasion but the dealer did not repair the problem. The contact referenced the federal safety agency campaign id number: 11e036000 (engine and engine cooling: exhaust system) and called the dealer. The dealer repaired the exhaust pipe by capping the tips of the pipes per the recall. The manufacturer was notified. The vehicle was repaired. The failure mileage was 38,000.
Driving 55mph car began loosing power check engine and glow light indicator lights cam on immediately. Once arrived home we verified the car computer it returned that there was low pressure in fuel line and that the catalytic converter was failing. We had car towed to nearest dealership. After 4 days dealer stated fuel had traces of gasoline, this is not possible I have never put gas in my diesel car. I immediately began making phone calls and the fuel companies where fuel purchased for last 5 fuelings where requested. Last purchase from sheetz hagerstown I notified them what dealership was proposing the corporate office immediately contacted the dealership 'sharretts' and requested proof of their blame. Once I have made contact to sheetz and shell they inturn call dealership the dealer stated that there was metal shavings noted in addition to the fuelrail system failure. On third call today they were not sure it was covered and a fuel test was being sent out for official testing to determine the presence of gasoline contamination. After I threatened a lawyer they state will call corporate for direction and have rep review. Vw has continuously lied to many owners that the diesel was contaminated when in fact it is not, this should not be allowed my car is only 1 year old purchased new with only 4 miles on it I have made all the scheduled maintenance checks and had 3 recalls fixed within 7 months of ownership. I demand an investigation and an extended warranty on these diesel motors this is not fair to the consumer.
I was driving on i91 north in springfield mass the engine runaway on me, car reached 100 MPH for some time put car in neutral, the engine run at full speed until blowing up throwing a connecting rod through the block, finally I managed to pull the car on the brake down lane. I have just picked the car from a 30000 mile service oil change from fathers & sons vw in west springfield mass. Towed the car back to dealer, engine is complete loss needs to be replace. Very scary it almost got me in an accident traffic at the time was heavy I have no trust on the car anymore *tr
Traveling in the left lane on 95 n outside baltimore md at 65 MPH my vehicle's gas pedal stopped responding and the car began to lose power and lurch forward and eventually die as the yellow diesel engine indicator along with the yellow engine indicator began blinking. I was able to avoid two lanes of traffic and coast over two lanes to an off ramp before the steering wheel locked. After contacting vw roadside assistance the vehicle was towed to heritage vw located at 9215 harford road #2 parkville, md 21234 (877) 398-1963. It was after 9:00 p.m so the vehicle was left in the lot and all the paperwork was dropped in the box. The service department cited a fuel pump malfunction along with a faulty fuel gauge as the issue. This is the second time we have had to submit a report to your agency for the exact same issues (please see reference number 10417213), the agents information is listed below. [xxx] [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
I am having what I believe to be a serious, but intermittent, safety problem with my 2011 jetta sportwagon tdi. There is also what may be a related issue with the automatic transmission shifting at low speed. Occasionally when I attempt to accelerate away from a stop sign/traffic light, the engine does not respond to throttle movement. When I take my foot off the brake and press on the gas pedal the car moves ahead under what I believe is idle power but as I try to accelerate, it is like the gas pedal is not connected to the engine. The engine is running but won't rev and move the car. I usually end up about a third of the way into the intersection with a car that is seemingly stalled (engine still running however). The car behind me then has to brake and if I happened to be trying to cut into moving traffic, I am now a target for the cross traffic. I reported this to selling dealer service department early in my ownership experience of this car and was told don't worry about it, that is normal, it's a transmission thing. Perhaps there is a link to the transmission and as I mentioned earlier, this is a problem area as well. When driving slowly, around 20-25 miles per hour, the transmission can't seem to decide what gear it should be in. It keeps bouncing back and forth between gears causing a very uncomfortable surging. The surging part I can work around by shifting to sport mode. This mode might also help the acceleration problem but I don't have good experience yet to confirm.
Tl* the contact owns a 2011 volkswagen jetta. The contact stated that the vehicle would lose power and fail to accelerate before stalling sporadically and without warning. The vehicle was taken to the dealer for a diagnosis where the dealer advised that they could find nothing wrong with the vehicle. The vehicle was not repaired. The VIN was not available. The failure mileage was unknown, but the current mileage was 18,800.
Car is a 2011 vw jetta tdi. I was told by the vw dealer that the high pressure fuel pump had fallen apart causing metal to go through the fuel system.I bought the car new in july of 2011.volkwagen is replacing the entire fuel system but I am concerned that damage may have already been done to the engine.
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