2016 Volkswagen Jetta: fire, smoke or burning smell

Filed May 30, 2023 · Electrical · 151,217 miles · FL · fire · 1 injury

The contact’s mother owns a 2016 Volkswagen Jetta. The contact stated that while the vehicle was parked outside, the contact’s mother was notified that the vehicle had caught fire. The contact stated that upon her mother and sister approaching the vehicle, they noticed that the front driver’s side door was on fire. The contact then stated that her sister used her hand in an attempt to pat the fire away. As a result, the contact’s sister sustained an injury to her right hand that required medical attention. The fire department was notified, and the fire was extinguished. The fire department determined that the origin of the fire was electrical. A police report was filed. The contact stated that her mother then received recall notification of the federal safety agency Campaign Number: 20V648000 (Fuel System, Gasoline). The vehicle was taken to the dealer however, the contact stated that the dealer refused service. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 151,217.

Filed Feb 18, 2022 · Fuel system · NM · fire

My car started on fire as driving to work January 21 2022 at 7:30 am.After researching after the fire Not knowing how and why that happened car had been perfectly fine no warning signs or any difference with the way it drove , I came to find out about fuel rail recall on my car that will cause car to start on fire .I almost and could have got stuck in the car which as i panicked was having trouble getting safety belt off and the door is so heavy that it had always closed back on me getting my leg smashed.I have not got any update from Manny the VW Man he ignores my calls and only left a message in response to my request to customer service i have lost my job because i do not have a car now my son has been missing school now about to be getting evicted as soon as the eviction lift is up i have 5 children i am a single widowed mother and need a car i was still paying on my car for 3 and a half years the bank screwd me over and insurance only covered them to pay off car for the bank i was financing it threw this is not fair i see q&a's on VW and they say yes to providing loaner vehicles to the ones that are having recall repaired why can i not get treated the same Manny response was that i had to pay for my own rental car they have to investigate my car to see if it was the recall that caused fire i sent him the fire police report . My car clearly had a recall this is ridiculous and not fair Do You think i did this on purpose expecting something back from these greedy not caring people in the world today lol yeah right . i loved my car was satisfied and had no issues until this one complete horrific incident that i almost got locked in and could of got injured or died. I was working and paying for my car i do not expect anything from anyone for free and that is why all the VW customer satisfaction guarantee literature i have read is of course just a bunch of sound good tell the customers what they want to hear and of course yeah Of coursr to good to be true !!!!

Filed Jan 8, 2022 · Body, Electrical · FL · fire

-The front right passenger electrical system that contains the wiring in order for the front headlight and front high beam to function properly suddenly started a short circuit and caused the front passenger light system wiring to catch fire to that part and the parts that surround it. The car is available for inspection at any time. -My safety was put at risk because my vehicle caught fire in a matter of seconds and spread so fast that it was impossible to stop the fire without requesting help of the Miami Gardens Fire Department that arrived on the scene as fast as they could a few minutes later. Other vehicles waiting at the traffic light were also put at risk because of the fire, smoke, and the hazardous wastes that could've possibly led to an explosion from the fire spreading over the whole right side of the engine. -The problem hasn't been reproduced or confirmed by a dealer; however, I do have a police report that states that the Miami Gardens Fire Department confirmed it was an electrical problem that started the fire and the severity of the damage that they believed was a total loss. The vehicle fire was able to be put out once the Miami Dade Fire Rescue got there and managed to stop the fire. The police officer inspected the vehicle once the fire was extinguished and was able to write the police report and gave me the police case #. -There was one warning light on on the driver dashboard that had appeared a week prior to the vehicle catching fire and it was that the front headlight bulb was not working and had to be replaced.

Filed Jan 14, 2020 · Seats · 72,000 miles · OH · 1 injury

The heated seat pad has begun burning a hole into driver side seat. If not careful, will burn skin while fabric is still over the pad. This is happening when the seat is turned on and is causing a burning smell in the vehicle.

Filed Sep 7, 2019 · Electrical · 7,000 miles · SC

My thing is when I first got the car when the heater was turned on you smell something burning... Told the dealership they said it was probably sand getting in the heater...but my co workers noticed it also it went from that to the window not going up and down when you mash the button to not going all the way down...then the A/C not putting out cool air.... The dealership was told about this as well and did ask if a recall was done... None was done they no off. This vehicle was in motion.

Filed Jun 3, 2019 · Engine · 46,000 miles · AL · fire

Tl* the contact owns a 2016 volkswagen jetta. The contact stated that several hours after the vehicle was parked, the vehicle caught on fire. The fire department was notified and was able to extinguish the fire. The fire started in the engine compartment. A fire report was not filed. The contact was informed that the fire was caused by an electrical fault under the hood of the vehicle. The vehicle remained at the residence. There was no additional inspection done on the vehicle. Serra volkswagen located at 1490 center point pkwy, birmingham, al 35215, was contacted by phone at 205‑286‑9924, and the contact was referred to volkswagen customer care. Volkswagen customer care was contacted and informed of the failure. The approximate failure mileage was 46,000. At present the vehicle was not deemed to be destroyed.