2014 Volkswagen Passat: adaptive cruise control problems

Filed Jun 11, 2026 · Airbags, Driver assistance · ID

I was driving and the airbag light randomly came on out of the blue. While trying to parallel park I noticed my steering wheel clicking. We ran codes on the car and we are confident that the clock spring failed. My horn and cruise control also no longer work.

Filed May 15, 2026 · Airbags · MO

Early in 2024 my VW Passat TDI SEL the airbag light would not go off after starting and operating the car. The steering wheel controls were also operation incorrectly -- the horn didn't work, nor did the cruise control, wiper controls, etc. I took the car to my local VW dealership, where it was diagnosed that the steering wheel clock spring was defective and needed to be replaced. The dealership reported the component was on a serious back order, and they would call me when it was available. This presented a clear safety issue, since the airbag was non-functioning, and the horn did not work, and the other steering wheel controls were not operating correctly. I requested a loaner car until such time as the repair could be effected, but was told they would not provide me with one. Many months later, the part became available and in September 2024 the faulty steering wheel clock spring was replaced, and I paid for it. Late in 2025, VW mailed me a notice that they were utilizing an extended warranty coverage for the steering wheel clock spring replacement that I had done. I emailed my application to them, according to all of their guidelines, and 4 month later, after receiving on reply to my application, I contacted VW and was told my submission had been overlooked, but I would receive action within a few days. A few days later, the email I received from VW denied that the faulty clock spring replacement was covered by the warranty coverage for which they had mailed me to apply.

Filed Jun 27, 2022 · Airbags · NY

For the second time in the life of this 2104 VW Passat auto, the airbag clockspring, housed in the steering wheel has failed. The first date of service for this issue was 3/7/2019 and most recently was attempted on 2/22/2022. In both instances, the same symptoms occurred prior to the failure of this component. For a few days prior, there was a plastic crackling sound when turning the steering wheel. Then while backing out and turning the steering wheel, an audible snap/crack was heard, causing an inability to use the hands-free phone device, all steering wheel controls (including cruise control, volume, dashboard items), and an immediate lack of the car horn. Simultaneously, the air bag indicator light illuminated and the vehicle status stated "Error: Airbag". This error message appears each time the car is started. The inability to have a working car horn, steering wheel controls and driver airbag is a tremendous safety risk, in my opinion, so I ceased driving the car immediately and brought the vehicle to a local VW dealership for confirmation of the issue. The issue was reported, evaluated and confirmed to be needing part# 5K0953569AL (Air Bag Clockspring) on 2/22/2022. We were informed by (3) different VW dealerships and (2) private mechanics that there were over 1500 of these parts on backorder in February. Currently, as of 6/27/2022, there are twice as many backordered and the dealership service department that this car was purchased from says this has been the case for over (6) months. My vehicle is undrivable and will not pass upcoming inspection. It is UNACCEPTABLE for VW CORPORATION TO NOT HAVE A VIABLE SOLUTION TO THIS GROSS SAFETY ISSUE, while still putting new automobiles on the market, possibly with faulty parts AND NO FORESEEABLE PLAN FOR THOSE CONSUMERS, LIKE ME, THAT ARE IN NEED OF TIMELY REPAIRS. This vehicle is available for "inspection upon request" as it sits in the driveway, unusable.

Filed Dec 3, 2020 · Airbags, Electrical · OR

Steering clock spring was reportedly fixed as part of the recall but has failed again. Airbag light is on. Horn does not work. Steering wheel controls do not work. Cruise control is not working. Vw will not repair the recall work done without charge. Seatbelt tensioner is also now reportedly affected.

Filed Apr 16, 2019 · Electrical · 86,000 miles · FL

Tl* the contact owns a 2014 volkswagen passat. The contact stated that the cruise control failed to engage, an error message for the driver assist system was displayed, and the tire pressure warning indicator was illuminated. The contact called volkswagen of gainesville (3737 n main st, gainesville, fl 32609,(352) 578-2554) and was informed that an unknown switch needed to be replaced. The vehicle was not taken to the dealer to be diagnosed or repaired. The contact stated that the failures began after the vehicle was repaired per the federal safety agency campaign number: 15v483000 (air bags). The manufacturer was not contacted. The failure mileage was approximately 86,000. The VIN was not available.

Filed Nov 13, 2018 · Airbags, Driver assistance · 39,000 miles · FL

My steering wheel was affected, no horn, loss of air bags, locked trunk. Was diagnosed with clock spring problem (previously reported). These problems seemed to appear randomly and not all at once. Is under your forced recall, but was allowed to exclude certain vehicles??? Had to fix it for around $500. Not previously reported--on the way home--I no longer had a cruise control. Vw charged me $143.50 just to diagnose it and tell me it would cost $720.97 to replace it. I have already replaced the air bag. Also,last year my car started spontaneously locking and relockting my car while driving.. I took it to vw. They said it needed replacing (without diagnosis). They couldn't work me in so I left. The problem just disappeared ???

Filed Dec 16, 2014 · Acceleration, Brakes · TX · crash · 1 injury

2014 volkswagen passat. Cruise control failed to turn off and the brakes failed to activate, causing the vehicle to jump a curb and run off the road, injuring the consumers wife.

Filed Apr 12, 2014 · Acceleration · DC

I rented a 4 door vw passat (license plate[xxx]; mva #[xxx]) from avis at the baton rouge airport on tuesday, april 8, 2014. Today, april 11, 2014, while driving on the highway from new orleans to baton rouge my car accelerated to 80 miles and stayed at that rate (without me having my foot on the gas), approximately 7 or 8 times. My speed did not go down unless I pressed on the breaks, similar to what occurs when someone engages cruise control (but I had not engaged cruise control). Although this issue occurred several times, I could not positively identify the movements necessary to recreate the effect. However, I do know that it occurred at least some of the times (and possibly every time) when I was accelerating to pass a car *and* moved to the right hand lane. Towards the end of my drive I made sure to only be touching the steering wheel at the bottom, therefore it was not possible that I accidentally engaged the cruise control via any of the side levers, and on my model the only buttons on the steering wheel itself were for radio volume and station. I did not get into an accident, but I could imagine different circumstances had this issue arisen during denser traffic conditions. *js information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

Filed Oct 22, 2013 · Acceleration · 300 miles · CA

Vehicle cruise control does not control speed downhill when cruise control is set. Vehicle speed keeps increasing while going downhill.