2014 Volkswagen Tiguan: broken coil spring

Filed Feb 27, 2025 · Airbags, Electrical · AK

Clock spring broken when my wife turned her steering wheel leaving a parking lot. Airbags no longer work, along with anything electronic within steering wheel.

Filed Sep 28, 2022 · Airbags, Electrical · NC

Unable to complete vehicle inspection . Horn does not work, some electronics malfunction, airbags light is on. Cannot use dashboard related functions i.e. adjust tire pressure settings, gas tank door lock malfunctions, hands free communication malfunction. This is the 2nd time in a year that the clock spring failed. The manufacturer is not being able to provide the parts due to conflict area manufacturing, perhaps its time to relocate manufacturing. It's been 3 1/2 month and still no ETA on parts. Perhaps it's a poorly designed part. Maybe back to the drawing board. I understand the malfunction can set off airbag without a collision.

Filed May 3, 2022 · Airbags, Electrical · CO

Clock spring failed in the steering wheel after having the part replaced 2 years ago under a VW warranty. Now that the clock spring failed a second I am told that there is no ETA to get the vehicle fixed and there are over 10k people waiting for the part needed to fix the vehicle. The wait is likely over 9 months. With a failed clock spring the airbags do not work. The horn also doesn't work. 2 key safety features are no longer working in my vehicle because of a manufactures defect that is highly known. VW taking no responsibility and will not expedite parts replacement or offer an alternate vehicle. Because of VW a vehicle that would fail a safety inspection in most states will be on the road. They are not offering a loaner vehicle and are instead allowing cars to be on the road without horns and airbags. This should be a recall and VW should have to pay for damaged vehicles that are unsafe to drive.

Filed Mar 14, 2022 · Suspension · MA

We were driving on a highway and all of a sudden felt/heard a loud bang causing the car to swerve. We slowed down and there was a continuous loud rattling sound. We brought the car to the dealership and they told us the coil springs were fractured. Had to pay for the replacement- $2,825.73. Then we learned that the later models were recalled, but not this one. Then I heard that there was a recall from 2019 onwards, but nothing for our model year. We asked them to talk to Volkswagen and they said it was not worth it as they would not do anything about it. Something is not right.

Filed Nov 18, 2018 · Airbags, Electrical · 90,000 miles · FL

Clock spring broken, VIN not covered in recall.

Filed May 11, 2018 · Airbags · 59,362 miles · CA

Tl* the contact owns a 2014 volkswagen tiguan. While driving various speeds, the air bag indicator illuminated and an "air bag safety alert" message appeared on the instrument panel. The failure was a safety concern so the contact visited the website and discovered an unknown recall listed for the vehicle. The vehicle was driven to volkswagen of downtown la (1900 s figueroa st, los angeles, ca 90007, (213) 477-7358) where it was diagnosed that the clockspring failed and needed to be replaced. The manufacturer was not notified. The failure mileage was 59,362.

Filed Feb 7, 2018 · Airbags, Steering · 43,000 miles · TX

Tl* the contact owns a 2014 volkswagen tiguan. The contact stated that the electronic functions on the steering wheel were inoperable. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the clock spring failed and needed to be replaced. The vehicle was not repaired. The vehicle was not included in the federal safety agency campaign number: 15v483000 (air bags). Archer volkswagen (10400 southwest fwy, houston, tx 77074, (713) 272-1700) was contacted and an appointment was made to have the vehicle repaired. The manufacturer was notified of the failure. The approximate failure mileage was 43,000.