2019 Volkswagen Tiguan: doors won't lock, open or latch

Filed May 1, 2023 · Electrical · GA

I put my groceries in the passenger side of my car and walked around to my driver's door. I touched the button on the door handle to unlock the door and it didn't work. I tried the key fob and it also did not work. I tried another key fob and it still did not work. I had to end up calling the dealership and they told me how to take off the door handle cover to use the manual key, which was difficult to pry off, and also scratched the car. This seems like it could be a safety issue. This could have easily been a mother putting her child in a car seat and walking around to get in the vehicle.

Filed Feb 21, 2022 · Electrical, Seat belts · CA

1. Seat belt in middle row. Seat belt will not retract. 2.electric system. Driver door contact switch, car still running, electric brake, drive window will not roll up, passenger window on left side will not roll up, driver door will not unlock.

Filed May 6, 2021 · Body, Driver assistance · UT

Door latch malfunctions required multiple visits to mechanic to diagnose. Locked and unlocked randomly. As in would lock me out or in the vehicle requiring I use an alternate door (not driver door) to exit my vehicle. Emergency break assist engages in gutters and driveways. Essentially anything that isn't flat terrain may result in the tiguan slamming on the breaks for you coming to a complete stop. Even when approaching dips, gutters, driveways or different inclines you have a very likely chance of the emergency system engaging breaks.

Filed Oct 29, 2020 · Body · 9,000 miles · TX

This is the basic s model. We intentionally purchased this base model to exclude the hi-tech options known to fail. We wanted an ignition key to eliminate the necessity of a fob and push button start. We were not made aware of the fact you cannot lock this vehicle without using the door fob they provided!! We were LED to believe it was a convenience to lock and unlock but not necessary. With our other vehicles once outside of the vehicle, we will press the electric door lock button to lock the lock, close door and doors locks. Vw does not allow the locks to be activated unless door is closed which means if you do not use fob, the doors remain unlocked! After about 3 months of ownership we realized we were not locking this vehicle when exiting. This is a safety and theft issue.

Filed Mar 1, 2019 · Airbags, Body · 230 miles · FL

The first day I drove my new 2019 tiguan sel home, I opened the passenger driver-side door and the handle got stuck and would not go back in...made an appointment for 2-days later to get this fixed. During the 2-day waiting period, I was stopped in a turning lane on a four-lane, lighted road to make a u-turn. When I hit the gas peddle to go the car jerked forward, and went to a standstill for about 5-seconds while my foot was firmly pressing the gas peddle. This caused the two oncoming vehicles to have to screech to a stop; and the vehicle in the middle lane had to swerve to avoid hitting me and spin out. When the tiguan started moving forward, I had to pull over because I was shaking. The same issue happened again the next day, but no oncoming cars were in sight. Went in for the door appointment, I told the service rep about engine and asked to speak to a manager. An assistant manager came out, I told him about the engine, and he respond that's a vw and gave me a hug and two free t-shirts. New door handle had to be ordered due to corrosion, had to come back 3-days later to have it fixed. During those 3-days, the passenger seat seat belt warning sound started randomly going off, along with the airbag light flashing above the hazard light when my handbag was on the seat. Reported that and the engine issue again at next appointment. Had to leave the car for two days...at pick-up was told everything was tested fine, but vw did not bother to test the seat sensor. Was instructed to not put anything on the passenger seat, as stated in the car's manual. Requested a new vehicle, or let me out of my lease due to feeling totally unsafe...was denied by both corporate and dealer. Money should never come before safety, so I paid $3000 to break my lease today as vw corp & dealer told me to get back in that car. This is a deadly safety issue.