The 5F module on our 2021 VW Tiguan has bricked our infotainment screen after a botched software update sent from VW. We are having to drive our car without the use of a GPS, rear view camera, radio and defrost system because VW has not currently got this issue on recall, and we are not under warranty. This was a problem caused soley by VW’s software update and has nothing to do with our driving or service of the car.
Volkswagen Tiguan backup camera problems
71 of the 2,354 owner complaints about the Volkswagen Tiguan describe backup camera failure, most of them for the 2022 model year.
- owner complaints
- 71
- worst model year
- 2022
- typical repair cost reported
- $1,600
- typical mileage
- 5,400
Is there a fix? There are 3 recalls for this area of the car. See below
By model year
Often reported together
Screen failure 21Jerking 3Check engine light 3Stalling 2Oil consumption 2Loss of power 2Lane assist 2Won't start 1
What owners say
Approximately six months ago, an over-the-air (OTA) software update pushed by the manufacturer completely disabled the vehicle's infotainment system module. This is a well documented issue that Volkswagen is aware of. This failure put our safety at risk because the dead infotainment screen completely disables the vehicle's federally mandated backup camera. The problem was inspected and confirmed by an authorized Volkswagen dealership on August 27th. The dealer's service department diagnosed that the OTA update permanently damaged the hardware and that the entire infotainment module requires replacement under warranty. There were no warning lamps or prior symptoms; the screen simply failed immediately following the software update. The required replacement part is currently on indefinite backorder, and the manufacturer has not provided a timeline for repair or a safe alternative vehicle.
The MIB3 infotainment center has suffered a complete hardware/software failure and is entirely black. This has completely disabled the rearview backup camera, creating an immediate safety hazard and violating federal safety standards
Radio module failed, controls back up camera, which does not work, took to dealer and were told no repair parts available and unknown when they would be, told it is a common problem
My 2022 Tiguan experienced a complete failure of the infotainment display after an over-the-air software update, including loss of the rearview camera display when the vehicle is shifted into reverse. After the OTA update, the infotainment screen became non-functional and will not turn on. The rearview camera no longer displays when reversing. The front phone charging ports and wireless charging tray located below the infotainment system are also non-functional. There were no warning lights prior to the system failure. When attempting a 15 or 30-second reset using the power button, the screen would appear to begin rebooting because the backlight turned on, and the phone charger briefly began working again. However, the reboot fails and screen returns to dark. Volkswagen phone support originally told me that this VIN falls within an impacted range for a known issue. However, the dealership stated that the failure is due to a faulty 5F infotainment control module / chip and quoted approximately $2,500 for the repair as my vehicle was one-month out of warranty. The dealership also stated that the part is on backorder with no known ETA because of the current volume of similar reports. The failure disables the rearview camera display, which creates a safety issue when backing up. Whether the VW vehicles with this 5F infotainment module are experiencing a defect that can disable the rearview camera and related electronic functions due to a faulty 5F chip or a faulty firmware/software update, Volkswagen should be required to issue a safety recall and provide repairs at no cost to the customer given the clearly widespread nature of the defect.
Infotainment screen went out. Needs module replaced. No working back up camera.
The contact owns a 2022 Volkswagen Tiguan. The contact stated that while attempting to reverse, the rearview camera became inoperable, and the camera image appeared blank. The contact also stated that the vehicle experienced excessive oil consumption, requiring the oil to be changed every 2,000 miles. The vehicle was taken to the dealer, where an oil consumption test was performed. The dealer informed the contact that no issues were found within the parameters of the test. The vehicle was not diagnosed for the rearview camera failure. The manufacturer was made aware of the failure via telephone, and a case was opened. The failure mileage was 55,000.
**Subject: Vehicle Safety Complaint – 2023 Volkswagen Tiguan R-Line – Front Camera, Adaptive Cruise Control, and Lane Assist Malfunction** **Vehicle:** 2023 Volkswagen Tiguan R-Line **Manufacturer:** Volkswagen **Date Purchased:** July 27, 2026 **Approximate Mileage at Warranty Contact:** 29,075 **Affected Components:** Front Camera, Adaptive Cruise Control (ACC), Lane Assist, and Associated Wiring I am submitting a vehicle safety complaint regarding the malfunction of the front camera and driver-assistance systems on my 2023 Volkswagen Tiguan R-Line. While driving, my vehicle unexpectedly emitted a loud warning beep, and the dashboard displayed messages indicating that Adaptive Cruise Control (ACC) and Lane Assist were deactivated. Both systems stopped functioning. Although the vehicle continued to drive normally, the sudden loss of these driver-assistance functions was concerning, particularly because they are designed to assist the driver during normal vehicle operation. After experiencing these warnings, I took my vehicle to Brandon Tomes Volkswagen for diagnosis. During the inspection, the Volkswagen technician identified evidence suggesting previous work or disturbance involving the front camera assembly. The technician noted that the mounting bolts differed from the expected hardware. Volkswagen documented the inspection through a technician's video and provided a repair estimate totaling $1,610.92, including replacement of the front bumper harness and a 360-degree camera calibration check. I purchased the vehicle used from Carvana on July 27, 2026. When I contacted Carvana regarding the malfunction, its representative acknowledged that its pre-sale inspection records showed the rear camera passed inspection but contained no specific record of the front camera being checked. I also contacted SilverRock, the vehicle's warranty provider, and reported that the front camera was not working and was affecting Lane Assist. At the time, the vehicle had
2024 VW Tiguan MIB3 module failed; dealership attempted software flash which completely disabled the federally mandated rear-view backup camera. Part is on national backorder with no ETA and VW Corporate refused assistance.
A software update from Volkswagen causes the infotainment system to crash and become unusable and no longer functions. Car owner is forced to purchase a new infotainment control system which is back ordered nationally with no estimation of arrival. The back up camera, and rear traffic warning no longer works as the screen is black. There is no radio, safety controls, vehicle notifications, no media control or connectivity to phones. This is a national problem, this is effecting thousands of Volkswagens through various models and years. Its a known problem, and Volkswagen is aware of it caused by their mandatory OTA update.
Related recalls
Electrical system: body control module: software
- What is wrong
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025 Tiguan vehicles. A software error may cause the body control module (BCM) system to reset. This may result in the ignition switching off, resulting in an engine stall. It can also lead to a loss of certain controls, warning lights, exterior lighting, or failure of the rearview camera system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Controls and Displays," and 102, "Transmission shift lever sequence, starter interlock, and transmission braking effect," as well as FMVSS numbers 111 and 108.
- Risk
- An unexpected engine stall, loss of exterior lighting or warning lights, or failure of the rearview camera system can increase the risk of a crash.
- Remedy
- Dealers will update the body control module (BCM) software, free of charge. Owner notification letters were mailed October 6, 2026. Owners may contact Volkswagen customer service at 1‑800‑893‑5298. Volkswagen's number for this recall is 57KL. Vehicle Identification Numbers (VINs) involved in this recall became searchable on on September 17, 2026.
Recall number 26V587000 · Recall details
Electrical system: instrument cluster/panel
- What is wrong
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas and Tiguan and 2019 Volkswagen Jetta vehicles that do not have keyless entry. The instrument cluster may not provide an audible warning to let the driver know that the key is still in the ignition when the door is open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
- Risk
- If the driver is not notified by an audible noise that the key is left in the ignition, it can increase the risk of vehicle theft or crash.
- Remedy
- Volkswagen will notify owners, and dealers will reprogram the instrument cluster, free of charge. The recall began December 13, 2018. Owners may contact Volkswagen customer service at 1‑800‑893‑5298. Volkswagen's numbers for this recall are 90L3 and 90L4.
Recall number 18V824000 · Recall details
Electrical system: wiring: fuses and circuit breakers
- What is wrong
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2011 Tiguan vehicles manufactured July 2007 through June 2011. Due to a problem with the fuse for the exterior lights, the holder for the fuse that controls the vehicle's exterior lights circuit may melt.
- Risk
- If the holder melts, there may be a partial loss of exterior lighting. Reduced vehicle illumination diminishes the vehicle's visibility, increasing the risk of a crash.
- Remedy
- Volkswagen will notify owners, and dealers will replace the fuse, free of charge. Owners may contact Volkswagen at 1‑800‑893‑5298. Volkswagen's recall number is 97Z9/2V.
Recall number 13V569000 · Recall details
Questions about the Volkswagen Tiguan backup camera
Which Volkswagen Tiguan years have backup camera failure problems?
The model years with the most reports are 2022 (26 complaints), 2024 (14 complaints) and 2023 (9 complaints).
How much does it cost to fix backup camera failure on the Volkswagen Tiguan?
Owners who mentioned a price put the repair at about $1,600 (median of 5 complaints that include a dollar amount). Costs vary with mileage, warranty and where the work is done.
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