2018 Volkswagen Tiguan: backup camera failure

Filed Aug 25, 2026 · Driver assistance, Electrical · WI

I purchased this 2018 Volkswagen Tiguan in September 2019 and began noticing an intermittent rearview-camera problem around that time. I do not remember the exact date of the first occurrence because the problem initially happened only occasionally and was not persistent. When the vehicle is placed in reverse, the rearview camera intermittently fails to provide a reliable image. At other times, it operates normally. Because the problem is intermittent, it has been difficult for the dealership to reproduce consistently. Loss of the camera image reduces visibility behind the vehicle and creates a safety concern while backing up. An authorized Volkswagen dealership inspected the vehicle. The service manager stated that the stored fault indicates an intermittent open circuit in the video cable. The dealer’s diagnostic history reportedly shows approximately 90 fault occurrences beginning July 19, 2026. During recent testing, the dealership was able to get the fault to set once. The dealership has not conclusively confirmed that the camera control module failed. It proposes replacing the module as the first repair step for approximately $1,165 and stated that additional repairs may be necessary if the module replacement does not correct the problem. Volkswagen Customer CARE documented the concern under Case Number 07696586. I am submitting this report because the intermittent loss of the rearview-camera image may reduce the driver’s view behind the vehicle and increase the risk of a backing collision.

Filed Jan 25, 2021 · Driver assistance · TX

I've been having issues with the reverse camera and the infotainment display. This happens 70% of the time but when I put the car into reverse, the screen will go black with a pop up saying "the parkpilot is currently not available". This happens randomly, sometimes when I leave home the reverse camera works fine, but when I try to park somewhere at my destination the issue appears. Sometimes an image from the rvc will appear for a split second then cut out to black with the popup of the park pilot not being available. I don't the have park assist feature available on the model I've purchased, so I'm not sure why the car even thinks I have "park pilot". The issue "fixes" itself when I've left the car on off for a couple of minutes but the issue will reappear again sooner or later. It's an ongoing problem and I've taken my car into the dealership time and time again with no resolution. I purchased this car because I thought this was a great safety feature and now I can't even use it because it does not work.

Filed Sep 20, 2018 · 5,400 miles · MD

During the backing up processs, there is no beeping or loud noise indicator, with the back up camera's, also there is not release button inside the vehicle nor on my fob, and I think it should be. Thank you

Filed Mar 28, 2018 · Driver assistance, Electrical · FL

The safety alert that stops your car in case of a collision stops my car with none or thing in front or on the side of it. My backup camera stays on consistently when driving forward. The electronic middle console constantly freezes up and won't allow me to do anything or goes completely black. This has happened multiple times including the most recent in this complaint. The engine also jerks forward and is very dangerous trying to pull out onto a busy street. When I mentioned this to the dealership they said the car need to learn how I drive. It has 6600 miles on it?

Filed Oct 31, 2017 · Body, Visibility · 1,400 miles · FL

Purchased the 2018 tiguan on september 16th, entered service on october 10th with two b pillar rattles, excessive wind noise from drivers door and a screen flicker with the back-up camera. Car has remained in service for 21 days and no resolution from volkswagen.