2018 Volkswagen Tiguan: adaptive cruise control problems

Filed Sep 8, 2023 · Airbags, Driver assistance · NJ

My vehicle has had repeated issues with passenger airbags, after last repair all of the safety sensors failed and received warning on dashboard (no collision protection, no Adaptive cruise control) after bringing back to dealer car was returned to me and told the parts are unavailable. Currently I have had a vehicle under warranty which has no collision protection features that came with the car. Car by dealer’s own statement it is unsafe to drive yet was returned to us. It has been nearly 3 months and are continually told that there is no fix in site.

Filed Sep 9, 2022 · Electrical, Steering · SC

The dealership for my vehicle is over 70 miles away. My battery died and I went and replaced it. When I did all sorts of lights came on in my car, my power steering wouldn’t work, my cruise control wouldn’t work, and my AC wouldn’t work. I took it to the dealership to see what was going on with it. It turns out my battery was placed backwards in my car and when that happened it fried the fuse for my entire system, it broke my AC unit, it broke my alternator, and messed up my electrical system. Yes I do believe there is a risk to my safety with this issue. I could not turn my car when I drove it. I was told by service representative that this has been happening a lot more often with people who are just trying to change the battery. The only time the vehicle was inspected was by the service department at the dealership. No they’re weren’t any problems prior to failure and they appeared after the battery was placed.

Filed Nov 12, 2021 · Driver assistance · 20,000 miles · NC

The contact owns a 2018 Volkswagen Tiguan. The contact stated that while the cruise control was activated with a vehicle in the lane directly next to the vehicle or two lanes over, the Collision Avoidance System would determine that the vehicles were too close and the Crash Imminent Braking System would activate and stop the vehicle. The issue most recently occurred while driving 70 MPH causing the contact to aggressively depress the accelerator pedal. The contact took the vehicle to the dealer who informed him that there was no malfunction detected. The contact spoke to the manufacturer who informed him that the issue was known however, there was no recall on the VIN for the failure. The approximate failure mileage was 20,000.

Filed Oct 27, 2021 · Driver assistance, Steering · CO

My VW Tiguan was out of alignment, as happens to every car. Unfortunately, the VW Dealership informed me that I cannot get a simple alignment for $100 because VW requires calibration of the Adaptive Cruise Control any time an alignment is done. I could not find this anywhere in the Owner's Manual, nor are there any other warnings on the car or in any paperwork I signed. The VW dealership wanted an additional $400.00 (for a total exceeding $500) to provide both services. I am concerned about this 1) because VW does not communicate that this is a limitation of the ACC system, and 2) while an alignment should be the customer's responsibility to pay for, calibrating the ACC system should not. Anyone could go get an alignment done at a tire or brake shop for about $100 - what happens if they try to use their ACC afterwards and an accident happens? VW should cover ACC calibration as part of the limited warranty, and clearly warn customers not to perform one service without the other.

Filed Sep 2, 2020 · Engine · 16,000 miles · VA

I got a new job with a significant raise and was so happy I rewarded myself with a brand new 2018 vw tiguan (sel premium r-line). Besides some seemingly inconsistent hesitation when taking off from start, the car has a great ride, the steering is german and like no other. The adaptive cruise control saves me so much stress on my 40 minutes drive into work. Sound great right? Well, it was, until....I got my first oil changed on time, like I should, then at ~14,500 miles in may 2020, my low oil level light came on. I checked that there were no visible oil leaks in the driveway or under the car, there weren't. I called the dealer to confirm I wasn't nuts and that my oil was changed ~4,000 miles ago. They said I should add oil, that it's normal for volkswagen's to burn through a lot of oil. So I asked what type of oil was used in the car so I could buy the same type. This was very alarming that I was adding oil to a care with only ~14,500 miles. I thought, okay, maybe they didn't actually change my oil, maybe it's a fluke. So I added the oil and the low oil level light turned off, so I proceeded driving it as normal. Now, I've been working from home due to covid-19 so I've been driving very minimally. I put ~1000 miles on the car since added oil and the low oil light came on again on 8/28/2020. I parked the car and called and made a service appointment at the dealership. I didn't drive it all all over the weekend, then took it in on 8/31/2020. The service guy checking me in told me "vw considers it acceptable for their cars to burn through a quart of oil every 1,000 miles." you have to be kidding me. This car doesn't even have 16,000 miles on it yet. This is not okay and not normal. So here I sit on 9/2/2020. The dealership still has my tiguan and are running what they say is a new series of tests to check what could be causing the car to burn oil.

Filed Sep 2, 2020 · Engine · 14,500 miles · VA

Bought a brand new 2018 vw tiguan (sel premium r-line). Besides some seemingly inconsistent hesitation when taking off from start, the car has a great ride, the steering is german and like no other. The adaptive cruise control saves me so much stress on my 40 minutes drive into work. Sound great right? Well, it was, until....I got my first oil changed on time, like I should, then at ~14,500 miles in may 2020, my low oil level light came on. I checked that there were no visible oil leaks in the driveway or under the car, there weren't. I called the dealer to confirm I wasn't nuts and that my oil was changed ~4,000 miles ago. They said I should add oil, that it's normal for volkswagen's to burn through a lot of oil. So I asked what type of oil was used in the car so I could buy the same type. This was very alarming that I was adding oil to a care with only ~14,500 miles. I thought, okay, maybe they didn't actually change my oil, maybe it's a fluke. So I added the oil and the low oil level light turned off, so I proceeded driving it as normal. Now, I've been working from home due to covid-19 so I've been driving very minimally. I put ~1000 miles on the car since added oil and the low oil light came on again on 8/28/2020. I parked the car and called and made a service appointment at the dealership. I didn't drive it all all over the weekend, then took it in on 8/31/2020. The service guy checking me in told me "vw considers it acceptable for their cars to burn through a quart of oil every 1,000 miles." you have to be kidding me. This car doesn't even have 16,000 miles on it yet. This is not okay and not normal. So here I sit on 9/2/2020. The dealership still has my tiguan and are running what they say is a new series of tests to check what could be causing the car to burn oil. I'll provide an update as soon as I speak with them.