While driving, using cruise control set to 75mph, I braked to slow down. That worked cruise control disengaged fine. I changed to the adjacent lane that was wide open and pushed the resume button on the steering wheel. I noticed I was passing several vehicles on both sides of me. Looked at the speedometer reading = 98 mph and felt further acceleration. Put my foot on the brake to disengage cruise control and slow down. I checked the cruise control setting on the dashscreen. It still read 75 mph. When the speed of the vehicle returned to 75mph, I again "SET" the speed of cruise control at 75mph, and all was normal again.
2021 Volkswagen Tiguan: adaptive cruise control problems
5 of the 146 complaints about the 2021 Volkswagen Tiguan describe adaptive cruise control problems.
- owner complaints
- 5
- of this car's complaints
- 3%
- recalls
- 1
Is there a fix? There is 1 recall and 10 service bulletins for this area of the car. See below
Adaptive cruise control problems by model year
What owners say
So this issue occurs once you remote start your vehicle. If you have remote started your vehicle, you get in the car, activate it by pressing the start/engine on button and go - when you later go to use the Adaptive Cruise Control or Standard Cruise control the vehicle will fail to activate either cruise control option. The only way to regain control of this feature is to power off the car completely and then restart it without using Remote Start. This is a known VW issue and there has been no observable action or report about this issue except for discussion with the dealer/service department. It should be noted that this is a non-issue if you do not use the Remote Start Function.
The adaptive cruise control will be working perfectly fine and then it will just stop working. I can be using it all day and then all of a sudden I get in the car and I get up to speed and I go to press the adaptive cruise control button to set it and it starts off trying to set the speed and then all the sudden I get an error saying that it can’t set the speed. However, none of the buttons to try to set it back on track will not do anything you just keep getting the same error code with the little red light on the dashboard with the car in a little parentheses things around it. But if I were to put it in park turn the engine off and then turn it back on it works perfectly fine. It’s been dangerous because that’s happened to me on the interstate and I’ve noticed that it happens quite often when I’m on the interstate so I’m not sure if it’s because of the speed of up to 75 mph that I’m going but it’s also done that when I’ve been going 30 mph and I’ve tried to set it. It’s dangerous because if I have my music up loud I don’t hear the ding and the light on the dashboard doesn’t always catch my attention so I’m assuming that the adaptive cruise control has taken and is working correctly when it’s not. I bought this vehicle brand new on a lease with 100 miles on it and it’s always done it since I purchased the vehicle in September 2021.
When using remote start function the following safety function are not operative, not working as advertised by VW, Adaptive Cruise Control, Cruise Control, Automatic/Emergency Braking, Rear Cross Traffic Warning and Forward Collision Warning. I have been trying to get my local VW dealer, VW of Corpus Christi to repair the issue and the are telling me that it is a "known issue and that VW is working on a fix. This has been the case for over two months now. My concern is that VW is selling vehicles that have a potentially dangerous safety issue and are using they costumers as test dummies. If VW is in fact aware that there vehicles have safety issue, why are they still being allowed to sell them in the US? Seriously concerned...
When the vehicle is started remotely and cruise control was not turned off before turning off the vehicle, the ACC system shows an error and fails to engage when the driver tries to set cruise control. If one relies on ACC often but does not often use remote start, this situation can lead to improper driver expectations and rear-end collisions as the car doesn’t brake when the driver expects it to. This is a well-known issue at VW dealerships and widely reported by owners on VW forums. Mostly it’s just an annoyance, but today I experienced it as a safety issue.
Service bulletins that may apply
- These documents are for the Automatic Emergency Braking (AEB) Limited Warranty Extension as part of the...
- Customer reports that the vehicle performed an unwarranted Autonomous Emergency Braking (AEB).
- Inspecting sensors for damage
- Over-the-Air (OTA) Software Update Available for Infotainment System
- ACC Calibration Process
- Instruction for set-up of SD creator to obtain Software updates
- Unwanted Autonomous Braking instruction
- Gathering of data for Autonomous Emergency Braking
Related recalls
Back over prevention: sensing system: camera
- What is wrong
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas Cross Sport, Tiguan LWB, Jetta NF, Jetta GLI, Golf GTI, Atlas FL and Arteon vehicles. The rear view camera could malfunction during an ignition cycle, leading to a black screen or infotainment system freeze. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
- Risk
- A black or frozen rear view image reduces the driver's visibility when reversing, increasing the risk of a crash.
- Remedy
- Volkswagen will notify owners, and dealers will update the infotainment system software, free of charge. The recall began December 11, 2020. Owners may contact Volkswagen customer service at 1‑800‑893‑5298. Volkswagen's number for this recall is 91BB/91BC.
Recall number 20V716000 · Recall details
Questions about the 2021 Volkswagen Tiguan adaptive cruise
Is adaptive cruise control problems a common problem on the 2021 Volkswagen Tiguan?
5 of 146 owner complaints about the 2021 Volkswagen Tiguan (3%) mention adaptive cruise control problems. The model year with the most reports is 2018.
Is there a recall or service bulletin for this on the 2021 Volkswagen Tiguan?
There is 1 recall and 10 service bulletins for the same area of the car. Check them below with your VIN.
Other symptoms on the 2021 Volkswagen Tiguan
Oil consumption 24Check engine light 17Engine failure 11Sunroof shattered 8Loss of power 7Backup camera 5Fire or smoke 5
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