2021 Volkswagen Tiguan: backup camera failure

5 of the 146 complaints about the 2021 Volkswagen Tiguan describe backup camera failure.

owner complaints: 5
of this car's complaints: 3%
recalls: 0

Is there a fix? 86 service bulletins cover this area of the car. See below

Backup camera failure by model year

2025
2
2024
14
2023
9
2022
26
2021
5
2020
2
2019
1
2018
5
2017
2
2015
2
2014
1
2010
1
2009
1

What owners say

Filed Nov 6, 2026 · Electrical · MO

The 5F module on our 2021 VW Tiguan has bricked our infotainment screen after a botched software update sent from VW. We are having to drive our car without the use of a GPS, rear view camera, radio and defrost system because VW has not currently got this issue on recall, and we are not under warranty. This was a problem caused soley by VW’s software update and has nothing to do with our driving or service of the car.

Filed Oct 21, 2026 · Driver assistance · FL

A software update from Volkswagen causes the infotainment system to crash and become unusable and no longer functions. Car owner is forced to purchase a new infotainment control system which is back ordered nationally with no estimation of arrival. The back up camera, and rear traffic warning no longer works as the screen is black. There is no radio, safety controls, vehicle notifications, no media control or connectivity to phones. This is a national problem, this is effecting thousands of Volkswagens through various models and years. Its a known problem, and Volkswagen is aware of it caused by their mandatory OTA update.

Filed Jul 27, 2026 · Electrical · CA

Electrical screen fail. Makes backup camera turn black and turns off while using. off and on repeatedly while in use. Very dangerous.

Filed May 30, 2026 · Electrical, Visibility · PA

Tha back up camera system is glitching out. We reset the system but is keeps freezing/blacking out after about 30 seconds. This is known issue with this model of Volkswagen.

Filed Jul 19, 2022 · Driver assistance · UT

The backup camera freezes and stops working. The car has to be turned off and back on again for it to work. The dealer informed me it was not a safety issue and I should use my mirrors. This is absolutely a safety issue.