The worst 2023 Volvo Bus 9700 problems
Ranked by number of owner complaints. Mileage and cost come from what owners wrote.
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Recalls 5
Equipment: other: labels
- What is wrong
- Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2025 Volvo 9700 buses. The emergency exit label on the entrance door is missing the exit operating instructions. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
- Risk
- The missing information may prevent or delay the use of the emergency exit, increasing the risk of injury.
- Remedy
- Prevost will replace the emergency exit identification labels, free of charge. Interim letters notifying owners of the safety risk are expected to be mailed November 3, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Prevost's customer service at 1‑866‑870‑2046. Prevost's number for this recall is SR26-84. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on beginning September 25, 2026.
Recall number 26V600000 · Recall details
Equipment: emergency: fire supression
- What is wrong
- Volvo Bus Corporation (Volvo Bus) is recalling certain 2023-2025 Volvo 9700 buses. Metallic debris within the electrical connectors of the Automatic Fire Suppression System (AFSS) may cause a short circuit, resulting in a false warning to the driver, an engine shutdown, and the release of chemical fire extinguishing agent in the engine compartment.
- Risk
- An unexpected engine shutdown increases the risk of a crash. Additionally, a disabled coach bus may require an evacuation procedure in an uncontrolled traffic situation, increasing the risk of injury to passengers.
- Remedy
- Prevost will inspect and remove any metallic debris from the AFSS connectors, if necessary, free of charge. Owner notification letters were mailed August 28, 2025. Owners may contact Prevost's customer service at 1‑866‑870‑2046. Prevost's number for this recall is SR25-85.
Recall number 25V469000 · Recall details
Equipment: other: labels
- What is wrong
- Volvo Bus Corporation (Volvo Bus) is recalling certain 2023 Volvo 9700 buses. The emergency window exits may be missing identification and operating instruction labels. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
- Risk
- Missing emergency window exit labels can prevent or delay the use of the emergency exit, increasing the risk of injury.
- Remedy
- Prevost will inspect and install missing emergency exit labels, as necessary, free of charge. Owner letters were mailed February 1, 2024. Owners may contact Volvo Bus customer service at 1‑866‑870‑2046. Volvo Bus' number for this recall is SR23-85.
Recall number 23V667000 · Recall details
Electrical system
- What is wrong
- Volvo Bus Corporation (Volvo Bus) is recalling certain 2023 Volvo 9700 vehicles. The fasteners that secure the power cable connections may not have been tightened securely.
- Risk
- Unsecured power cables can overheat, increasing the risk of a fire.
- Remedy
- Prevost will inspect and tighten the power cable fasteners, as necessary, free of charge. Owner notification letters were mailed November 21, 2023. Owners may contact Volvo Bus customer service at 1‑866‑870‑2046. Volvo Bus' number for this recall is SR23-86.
Recall number 23V668000 · Recall details
Exterior lighting
- What is wrong
- Volvo Bus Corporation (Volvo Bus) is recalling certain 2023 Volvo 9700 vehicles. The emergency light sensors may have been installed incorrectly, causing the emergency lights to fail to activate after a rollover event.
- Risk
- Emergency lights that fail to activate can increase passenger evacuation time, increasing the risk of injury.
- Remedy
- Prevost will inspect and reinstall the emergency light sensors, if necessary, free of charge. Owner notification letters are expected to be mailed December 30, 2022. Owners may contact Volvo Bus' customer service at 1‑866‑870‑2046.
Recall number 22V841000 · Recall details
Technical service bulletins for the 2023 Volvo Bus 9700 3
Bulletins tell dealers how to fix known problems. A warranty extension means the manufacturer pays for that repair for longer.
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Questions about the 2023 Volvo Bus 9700
Is the 2023 Volvo Bus 9700 reliable?
Owners have filed 0 complaints about the 2023 Volvo Bus 9700.
What is the most common problem with the 2023 Volvo Bus 9700?
There are not enough complaints to tell.
How many recalls does the 2023 Volvo Bus 9700 have?
5 recalls, covering equipment, electrical system and exterior lighting.
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