2019 Acura RDX: backup camera failure

Filed Aug 3, 2026 · Electrical · TX

The center infotainment display went completely black, with only the backup camera feed still functioning. There was no audio output at all (radio, navigation prompts, or Bluetooth). The dealer diagnosed and replaced the FAKRA service cables under Acura TSB B23-025, which addresses this exact display-blank/audio failure. After the cable repair, the screen remained black and audio remained completely non-functional. The dealer then determined the tuner/AV control unit had failed, confirmed by swapping in a working unit from another RDX which restored function. Acura Client Relations was contacted and declined to provide any coverage for the tuner unit replacement, stating the TSB only covers the cables themselves, despite the failure occurring immediately downstream of the covered repair. The vehicle is safe to drive but loses infotainment display, audio, navigation, and rear camera guidelines during forward driving, which is a distraction and safety concern. The vehicle remains available for inspection. No warning lamps preceded the failure; the screen simply went black."

Filed Dec 3, 2024 · Electrical · OH

Back up camera system failure

Filed Oct 14, 2019 · Electrical · 500 miles · MD

Reference a safety concern causing driver distraction. The infotainment system should reduce distraction, allowing the driver to give more attention to driving, but the opposite is occurring. Example : integrating cell phone to cars built in hands free device, but it does not work sometimes causing distractions. Other examples are 2: sometimes the display screen starts flashing back and forth from darker to bright. This is very distracting at night when the screen goes into a bright day mode. I keep a spare towel handy to cover it up when this occurs. 3: the infotainnment system sometimes stays in a lock up mode saying "loading" and the back up camera sometimes will not display. This is of concern because I have grand children. 4: when starting the car the xm music comes on loud and controls (knob & lever) will not function to lower the volume distracting driver while backing out of garage. Sometimes loss of function controlling the volume is shorter term, other times went for 30 minutes. 5: navagation system stops working in route causing distraction to find a place to pull over and switch to smart phone. 6: numerous other issues occur on weekly basis distracting driving. I have taken the car to dealer several times to repair this with no results and them saying this is a common problem, waiting on acura to come up with a fix. I have also communicated with acura, no results. Just being strung along for 1 year now. Videos of the issues are available. Please help.

Filed Sep 21, 2019 · Electrical · TX

We purchased this vehicle new in april 2019. Today for the fourth time since we purchased this lemon our display screen went out and we are having to bring this car back to the dealership for repair. This is a safety issue since when our display screen goes out we are unable to see our backup camera which is a required safety device

Filed Aug 6, 2019 · Brakes · 12,000 miles · MN

From march 2019 to present: when driving at speeds above 55mph, the vehicle slams on it's brakes automatically and comes to a complete stop. I then have to put the rdx in park, then back into drive before I can accelerate again. This happens when no other cars are around the front of the vehicle. This has happened a total of 10 times. A couple of the times it has happened, other cars have had to swerve around me to miss rear ending me. There is no warning lights or noises before the car slams on the brakes. I have previously had pain from the seat belt locking up so quickly in my shoulder and chest areas. This has been reported to both acura corporate, acura customer service, white bear lake acura, and jay wolff acura. This has been in the shop a total of 5 different times within 2 different states with each time the service department saying "couldn't duplicate the issue". This vehicle will injure someone if this issue continues. The infomative screen is also solid black and has not worked for the past 38 days. The radio, navigation, back up cameras, etc does not work. The dealerships are also not able to fix this after 5 times in the shop.