2019 Acura RDX: screen or infotainment failure

Filed Aug 3, 2026 · Electrical · TX

The center infotainment display went completely black, with only the backup camera feed still functioning. There was no audio output at all (radio, navigation prompts, or Bluetooth). The dealer diagnosed and replaced the FAKRA service cables under Acura TSB B23-025, which addresses this exact display-blank/audio failure. After the cable repair, the screen remained black and audio remained completely non-functional. The dealer then determined the tuner/AV control unit had failed, confirmed by swapping in a working unit from another RDX which restored function. Acura Client Relations was contacted and declined to provide any coverage for the tuner unit replacement, stating the TSB only covers the cables themselves, despite the failure occurring immediately downstream of the covered repair. The vehicle is safe to drive but loses infotainment display, audio, navigation, and rear camera guidelines during forward driving, which is a distraction and safety concern. The vehicle remains available for inspection. No warning lamps preceded the failure; the screen simply went black."

Filed May 18, 2024 · Driver assistance · CA

While driving today around 30 MPH using cruise control the display suddenly changed from showing a vehicle icon on the HUD and dashboard display to a black box with a white line around it with the words in white "Cruise Mode" and disabled my cruise control operation while I was driving. This action almost resulted in a rear end collision with the vehicle in front of me as I was barely able to stop the vehicle before hitting the rear of the car in front of me. There was no warning no message that the function was being disabled. It just suddenly happened. I have contacted multiple dealers on this, contacted Acura Emergency services and Roadside Assistance. No one has ever heard of this happening and have no idea of the cause. Acura Client Relations is closed on the weekends and has no hotline on the weekend for reporting safety issues. I can't even get any constructive feedback as to if the car is currently safe to drive without using the cruise control. I have scheduled an appointment with Acura of Fremont Service on Monday at 2:30PM PDT. This may be a flawed vehicle update that was pushed onto the vehicle while driving as I have run in car diagnostics and everything that should be normal in green seems to be. In my opinion this should be a high priority as it can lead to collisions.

Filed Jan 16, 2023 · Electrical, Visibility · NY

On November 26, 2022 RDX rear glass shattered while parked. This was reported to ACURA to find out if this is a known defect. Acura replied that they don’t have a recall on this problem. Coincidentally, few days after glass was replaced (insurance) the remote start failed due to “open trunk, doors or hood”. Acura dealer replace defective trunk switch. On a few other occasion the infotainment screen will go blank and then turned ON and stay ON while vehicle is off. Battery died several times while this happened. Last occasion was Jan 15, 2023. Again, Acura was called and didn’t have a recall/repair solution. Battery was disconnected and screen resumed operation!

Filed Mar 4, 2020 · CA

Infotainment system does not work (goes bank, freezes or goes in and out), specifically carplay which connects and discontents (in and out) on a regular basis. I've been experiencing this problem since first purchasing the car in july 2018. I have taken it to the dealership 3 times now and filed a complaint with acura, which blames apple and claims it's not their product's fault. I waited until I got a new iphone thinking that would solve the problem; now acura says my phone is too new and still not compatible. This is a dangerous issue and distracting while driving. The problem occurs while the car is stationary and in motion.

Filed Sep 27, 2019 · Driver assistance · 3,000 miles · CA

Car infotainment system frequently freezes or crashes, rendering many of the vehicles' features inoperable. The infotainment screen intermittently turn from night mode to day mode. The infotainment system is un-reliable and un-stable. The infotainment screen goes black intermittently. The drive mode is un-available

Filed Mar 15, 2019 · Electrical · PA

Infotainment system has multiple glitches causing many of the features, radio, GPS operation, drive mode changes, sound, clock freezing, knobs and dials not working. Reported to dealership and went in several times. They said there were updates which they tried to install and the vehicle didn't respond to any updates provided by acura. Called acura, got a case number, and was virtually told they are still working on these problems . These 2019 cars have been out since may of 2018 and they are still manufacturing cars and putting them out to the consumer knowing these electrical and system issues have never been addressed properly. These problems happen whether the vehicle is stationary, in motion, city or highway driving. The problems are intermittent. It does become a safely issue when something happens because the driver is not able to deal with issues while operating the vehicle. Acura has been less than cooperative with either the dealership or the consumer, just telling all they are sorry to be patient "they are working on it". My vehicle has been doing this for several months (since the day I drove it out of the lot.) I have screen shots of the messages received on the screen when it is inoperable and well documented notes and dates as to when it was reported to the dealer and to the acura service represented.

Filed Oct 6, 2018 · 500 miles · NJ

The electronics on the vehicle - the phone, navigation system, radio - freeze up and won't function. The navigation system's keypad doesn't work. Apparently this is now a frequent problem on 2019 acura rdx's